Soddisfacente

We have been using the software for a long and it helped us in many ways :1. Product development 2. Ticketing System 3. Patch Management

Easy to write and organise the documents. Also manual approvals before publish is good.

5 stars - the best ITSM product I've used so far.

JSD offers a lot for any company needing to maintain a service desk to manage the support requests it handles from its clients/customers. Because it is a Jira (Atalassian) product, it is most likely utilized along with other Jira tools, and plays quite well with those. Due to this integration aspect, thought, the layers of security necessitated within user settings requires a considerable amount of learning/training, which is not easily attained without paying for it from Atalassian. And, while I understand, respect (and even applaud) the market-oriented principle of this, it does seem a bit intentional that there are no reliable helps available outside of Atlassian (for example, any tutorials you will find on YouTube for assisting with certain user configs, settings, steps, etc. are applicable to much older versions of the software, and to a great extent, are not applicable to the current version). This would not be a negative aspect if Jira did a much better job at keeping their own internal (free) help docs, etc. up to date, so as to apply to the current version, as well. Instead, if one wants highly dependable "helps" it appears the best way to achieve that is to pay Atlassian for their training courses (at prices that are obviously calibrated toward larger companies/corporations. And blindly undertaking such would seem risky if judged by the extent to which their free user tools are kept up to date. This is not, to my knowledge, the common experience with most apps.

For the past five years, I've been using Jira, and during that time I've noticed a big improvement just about every time. It has been easy for us to keep track of the work that other teams have completed by logging it and adding service level agreements. You can use it to delegate tasks within your team, track progress on common goals, and share updates with your colleagues in real time or behind closed doors. Because of this, it is an incredible instrument.

This product is well Adapted for this Industry. It is well built, reliable, and can get things done. We. An have multiple escalation routes, track out tickets easily, and keep track of everything in a logical manner.

Es mi gestor del día a día para mi y para mis clientes. Dependo de el día a día para poder gestionar incidencias de diversos tipos y poder mantener mi trabajo al día y mis tareas sin terminar como pendientes.

Jira is a sophisticated and flexible project management solution with a wide range of applications. Jira's strengths lie in the depth of its task management features, the breadth of its integrations, and the depth of its reporting and analytics tools, all of which contribute to the program's capacity to help you better understand your projects and teams.

Overall my experience with Jira service management has been really good. It is known for its flexibility, customization options, and integration capabilities.

Great CLM product and met our budget.

You cannot do better than this product for economy, user friendliness, flexibility and customer service!

It has been a pleasure so far.

CobbleStone contract management software was very easy to set up and begin using. I highly recommend CobbleStone.

Cobblestone serves our contract database needs at James Madison University in a very user friendly platform. We have made easy customizations to better fit our particular needs and methods. The team at Cobblestone has been a pleasure to work with over the years. They are very responsive to any concerns or questions we have and always follow up to ensure satisfaction.

CobbleStone contract management software has met all of our needs. Initially, we used the software as a repository for contracts with email alerts for expirations/renewals, but the system has evolved to manage the full lifecycle with approvals, workflow, spend tracking and compliance reports. It was so easy to set up and administer. After quite a bit of research, we know that we made the correct choice by selecting CobbleStone.

Cbeyond loves how easy the CobbleStone Contract Insight system is to use. We've been using it for over a year now and love it. We evaluated numerous contract management systems before we settled on CobbleStone. It's more than just an "out of the box" solution. We were able to tailor it to meet the specific needs of our contract management policy. The online help could use a little revamping but Brad and Kelley have been so helpful that it's not been a hindrance.

The software is easy to use. I was able to begin using the system even before my first official training due to their on-line training videos. The customer service is wonderful and I received excellent live training from my instructor Richard. Brad has also been available from the very beginning of our business relationship. I inherited the contracts management for my company. I refused to manage contracts using tons of spreadsheets. Now I don't have too. I am very pleased with this system.

Vertical Screen, Inc. has used CobbleStone's Contract Insight as our contract management system for over four years. The implementation was quick and seamless. The system is easy to use and has been easy to customize for our needs. The email notifications and reporting are extremely useful. Whenever a new need arises, Brad Jones and the tech support at Cobblestone are very responsive and helpful. I highly recommend Cobblestone's Contract Insight. It is an outstanding product and it has been an absolute pleasure to work with everyone at Cobblestone.

I like the fact that you can customize just about everything yourself within the program so you rarely need assistance with configuration once it's all set up.

As a CMPRO DBA I log a lot of hours on CMPRO. I find the software very easy to use, but only gave it 4 stars because some of my users disagree with that. In response, CMPRO's user interface is being changed to make it easier for the average user to perform their jobs. One of the big Pros of CMPRO is the Customer Service. I know that if I need some help or changes or explanations or training, PSA is there to help me out. Using the built in issue reporting I get my issues straight to our dedicated contact or I can also call them direct. The issue reporting also allows regular users to turn in their issues. The training for CMPRO is also well done. We were able to set up monthly training sessions with one of the CMPRO trainers that is done on-line. The User's Guide that is built into CMPRO is well written and easy to navigate. The CMPROficiency website contains lots of information and tutorials to help with everything from process to just use. The annual CMPROficiency training introduces users to new developments and also allows users to connect with other CMPRO users and learn of ways that they are using CMPRO. One Pro and Con is that the software is continually evolving, from a different user interface to make it easier to navigate to added built in forms that follow CM requirements to new privilege structures. Our group has also requested a few customized forms to be built for our use. The process is easy and the support throughout is excellent.

Kerry and Kelly did an outstanding job of teaching the ALMDS team DOCCN and workflows. The PSA staff not only taught the ALMDS team proper procedures in CMPRO but as hosts they setup coffee, drinks (water and soda), snacks, cookies and donuts. None of which was asked for but was greatly appreciated we offered to pay but they would not accept it. I would look forward to more classes in the future.

Awful

CM Excellence, all packaged into one tool. CMPro provides all the tools you need to achieve high level CM throughout your organization. Below are just some of the things that Professional Systems Associates (PSA) delivers, all driven by workflows that you create, that help improve efficiency throughout our organization: -System Design and Product Baselines -Technical Data Packages -Document Repository -Software Repository -Inventory Management -Project Tracking -Powerful Reporting Tools w/ Metrics -...and much more And that's not all. PSA is responsive to all customer feedback, and are constantly searching for new connections that can be made within CMPro that can help their customers get exactly what they need out of the tool in the quickest and best manner possible. Their staff consistently provide top-notch support from one-on-one learning, visits to your site to explain how to better use the tool, to CMProficiency an annual training session for new users all the way to admin users of CMPro. Look no further than CMPro by PSA to meet all your CM needs.

In my experience, CMPRO is the best CM tool on the market. The workflow engine is extremely powerful and very flexible. it enables us to create very complicated custom work processes to track documents and drawings through their revision processes. It allows us to track software and hardware parts/programs over the products lifetime from design and contracting through manufacturing, maintenance/sustainment, and ultimately through disposal. We can store every type of document related to the process (MSWord, Excel, CAD, .pdfs, etc.) It is flexible enough to allow a range of processes from simple document storage in a repository, or to require strict revision control of changes to drawings and software updates. A user can become proficient in using CMPRO's functionality with minor training. The function/format of the search, create, and detail screens is standardized across the product. If you can use one, you can use all of them. Professional Systems Associates (PSA), the tools creator, is responds quickly to problem reports. They are also extremely responsive to user suggestions for new and/or improved user interface suggestions from their clients. Over the 15 years that I have been involved with the tool, they have made major changes to the software multiple times to make it more flexible, and powerful so even the most complicate workflows could be designed and automated by on-site administrative users. Reporting is made simple by making all standard search screen results exportable. The user can simply choose between a variety of output formats (including, xls, xlm, txt, pdf, etc.) before running the search. In addition, there is an ad hoc reporting feature that makes ALL fields in a table retrievable and allows more complicated criterion filtering and more extensive formatting possible. Overall, I have been extremely pleased with the tool and have NOT found any other tool we explored to be superior.

Pros: Modular and fully customizable, search and report on metadata, real-time dashboards, alerts & notifications, bird's eye views of important details. Cons: None Overall Use: Non-technical admin can easily maneuver the product. Workflows are pre-built with all functionality.

ConvergePoint offers one of the few - if not the only - turnkey product in the market. Scalable to your needs and modular, the Contract Management Software offers robust features and functionality. In addition, ConvergePoint has great resources and reference guides such as white papers, case studies, reports and how-to guides. The latest is a how-to guide on successfully implementing a contract management system: http://www.convergepoint.com/sharepoint-blog/how-to-successfully-establish-a-contract-management-system

Enhanced tracking of our contracts was the best feature.

Great tool to use for tracking contracts!

It helps you manage your contracts, create a contract from drafts easily and keep your documents and contacts in order.

This contract management software streamlines the entire contract management process on the SharePoint platform. The contract tracking software helps you manage each contract from beginning to end and everything in between. I like that you can collaborate with your team and share notes while reviewing documents separately. I also like that it notifies you of upcoming deadlines and expiration dates.

It's a very useful software for those doing business with contracts and licences.

This was a great entry level CLM for our organization. It helped bring about discipline and rigor to our review and approval process

I used autotask for 2 years at an IT firm. We used it for ticketing and CRM. I found it to be a pretty steep learning curve but once you had it it was very easy to use.

I always have my files with me with Soonr and I love the iPhone and iPad apps. Soonr really makes my tablet a Post-PC device and I can do nearly everything I could on my laptop. A great service for any Team, of any size.

Autotask is a great tool for IT and support companies for managing contracts with clients. Contract setup and tracking are great. The initial setup and linking to QB can be a bit tricky, but once setup and talking correctly, it is a big time saver that offers communication between the operations and accounting.

Before using Autotask Pro our main issue were dropped client requests and communication problems. This has changed a lot with Autotask Pro. My employees especially like the ability to put tickets in, check the history of all tickets and the possibility to invoice clients in just a few clicks. My personal plus factor of this software is that it is web based and accessible from any web browser or mobile phone and, of course, I like that now I can see everything that's going on in my business in only one program.

The product is easy to use and the vendor is very supportive when assistance is needed.

The product is user-friendly and intuitive. The vendor has a wonderful company who gives back to the community and employs genius, energetic support staff.

The MC staff has far exceeded support that I have seen from similar software.

They are helpful and passionate about what they do. Maintenance Connection is customizable and would fit into any maintenance department, large or small.

The software is very user-friendly, and if you have problems, there are several ways to get the problem resolved through Maintenance Connection.

It's simple to use once you are set up. Customer support is always there!

It's very easy to use. The user interface looks user friendly for any type of user whether from IT or non IT.

The reporting capabilities are great, and the people are great. They're willing to assist with any question.

We have used maintenance connection for over 11 years. Their support department, bar none, are the best in the industry. They usually respond to our requests within 30 minutes. The software itself is extremely user friendly and easy to set up to met your specific needs. I would highly recommend them to anyone of my contacts.

The reporting is the best i have ever used. There are many different ways to work in the system. It is very user-friendly and requires very little training.

What I most like about using paperless proposal is that we have all of our documents uploaded and filed so that it takes seconds to create a simple proposal.

The interface on the back end was easy and powerful. The integration to Word made for a standard template to be easily edited and uploaded. GUI was slick . The tracking feature also made for post proposal ease after submittal. WORLDS ahead of my old way of editing a word document.

I like that you don't have to send the whole proposal. I also like the digital signature feature and you can see who reviewed it.

The ability to send our proposals electronically and in a very professional manor.

I have no problem using paperless proposal because it is very easy to use and lie I said it is awesome..

Love paperless proposal, however it is very confusing and frustrating for customer to pull up and approve documents.

We recently started using the new proposal system and although it was a little challenging at first, it really is a lot easier to use than our old system.

The paperless proposal makes my life a lot easier, not only makes my project more sustainable, but I can easily deliver to my clients. easy to use and upload

Realy enjoy using this product for creating proposals. Being able to duplicate a proposal and make minor changes has made the process much faster and easier.

This product is awesome - the 4 star rating in the "ease of use" isn't the software's problem its the operator (me)! THANKS for a quality software and training!

Highly capable system with great flexibility and a very competitive sales strategy - we deployed it and have been very happy - our efficiency has shot up. Its the Swiss Army knife of purchasing - You can't go wrong with this product.

Mikrofax's system has been a valuable and very scalable e-procurement governance tool as we have grown our company. Their web-based system provides an easy to use and very capable solution with a lot of functionality at an attractive price.

We needed to deploy the entire system in a week from start to finish and we did it with 2 days to spare - its been running fine ever since Lots of features we needed - love the integrated approvals process and supplier compliance features

Mikrofax meets all of our PO and MI needs whilst still retaining it's user friendliness. Mikrofax strength is it's customer support. Despite being provided from the States, all our queries get resolved more or less straight away, with the utmost transparency, be it small questions or more complex questions regarding system moficiations.

We have been running it for 2 years and we were happy to write a review per the Mikrofax's teams request. We have had no issues or problems - the system hasn't missed a beat since it was installed and has made our process's far more efficient. We have slowly expanded its use over time and we would recommend it.

Rolling out across our entire hotel brand worldwide after an exhausting research effort - so happy we found Mikrofax and the eBA system. Functionally rich system, best price performance ratios that we found and also it can be customized to out specs and will integrate into all our 3rd party apps.

So simple to setup - we were operational within 2hrs of it being activated - linked to Quickbooks - it automatically sync'd our vendors and chart of accounts and we started raising orders. The vendor portal is one of the best features - really engages the suppliers into the buying process. We are now going to be rolling out the RFQ module to our users. The team at Mikrofax are very easy to work with.

We got this to gather raw requisition data from our engineers the field - it used to be done by emails and our purchasing lady was overwhelmed with inbound information. Now its all done for her by the requestors themselves who also much prefer this method. Order are all auto-approved by the head of department so its really seamless and has improved our efficiency and throughput - very happy and yes I would recommend it.

I was responsible for sourcing and overseeing the deployment of this solution at Dresser Kellogg Energy - the Mikrofax team were very supportive with both the required functional changes and training and were instrumental in making the project a total success. Overall we are very impressed and happy with the system - we managed to get it implemented with minimal changes and it has been 100% reliable since installation.

After the training we found it very easy to use - fit perfectly with our workflow and we didn't have to change anything. We really liked the fact that they could open their back end database for us to run our own reports and integrate it into our finance system. We currently only have the basic req-to-check modules but we are now looking at asset management and the full invoice approvals suite. We would recommend both this system and Mikrofax as a company.

We use the Agiloft product to manage all of our communications equipment. The system was designed to track assets and provide a ticketing system for generating work orders for repair and maintenance of our assets. We have also added a contacts module that has the capability of tracking maintenance and service contracts at the asset level. This was a large undertaking and we found both the Agiloft product and team members to be outstanding.

Accurately keeping track of all contracts and the notifications as to when the contracts are up for renewal/termination.

If you're looking for a low cost help desk out of the box with great scaling capabilities and want to simply define workflows with GUI and easy to build rules. This is your product. Everything else will either be feature deficient or extremely overbuilt and require a software engineer to manage for you.

If you are serious about process documentation and governance and are looking for a flexible tool that literally will run itself, look no further. Agiloft is a platform for business productivity.

We thoroughly recommend it to any organization that wants to create a CRM system, issue tracker, workflow management, project tracker, or similar application. It's so easy to use that someone with modest technical abilities can tailor it themselves without requiring IT professionals or outside developers.

This program is very easy to use once you get it set up. The work flows are simple to use and the program after configuration requires very little maintenance.

Enterprise Wizard is great for our business. Initially started out as a ticketing system for our support team is now being used through out company to streamline all workflows and processes. The process of automation make you really look at existing workflows and processes and that is the hardest part of the whole process. But it nice that we didn't have to change our processes to work with EW, we could just program EW to work the way we wanted it to work.

All of our contracts are centralized in one location, and are easily accessed by multiple users. We are automatically notified when a contract needs our attention.

I would recommend Agiloft to anyone needing a fully customizable CRM with a focus on customer relations. the folks at Agiloft go out of their way to understand your business process and where their product would best fit in. Agiloft Customer Support is Outstanding!

ENKI chose Agiloft (formerly Enterprise Wizard) for automating its customer service and sales operations. After using other SaaS (software-as-a-service) platforms that were more expensive and less flexible, ENKI found that Agiloft gave us the ability to rapidly deploy and update our business process automation to match our fast-paced business. We are now beginning to use Agiloft for automating other customer-facing and internal operations processes as well. Customization is quick and easy. And Agiloft's support and sales team is responsive and more importantly, listens to our needs and requests, which is rare in the industry. Pros: Easy and flexible graphical customization, software-free customization, a variety of "canned" applications included, can be self-hosted or leased as a service, comprehensive and expert onshore support, responsive management team. Cons: Lack of accounting and billing packages/features means we have to interface to other tools when we like this one better! User interface would benefit from additional flexibility by providing full application-like interfaces for casual users and end-customers to access all the features.

This product has saved me lots of time! The rates come in very close and some are dead on. And if I have any questions, they are always quick to respond. I would recommend EZLynx to anyone!

I love the concept of this product. The idea of receiving multiple quotes but only having to input information once is very appealing.

THE SOFTWARE DOES HELP US RATE AMONG MANY COMPANIES QUICKLY.

Having a rating engine & CRM in one product is nice.

Overall, I have had better experience with other management systems. I feel like there is just too much to process

I like that it allows you to attach files in the comments section as well as in the emails.

EZLynx is so easy to use. The UI is intuitive, the training is excellent and I actually love their tech-support. The features are robust and allow us to run our agency from a single platform.

Over all is was a great tool to have in our agency

Excellent

This product has made it easy to document Client data and actions in a way that can be easily called upon.