I historically hated debugging and metrics and charts, but even just the content being generated at Honeycomb for the industry is as amazingly helpful as the product itself. Honeycomb has brought me into the SRE world and helped me lobby higher decision-makers in the value of observability. They have a wonderful community, are committed to support/ customer success, provide open office hours with incredible industry experts, and every interaction has been encouraging, positive, and helpful.

Very easy to set up and get data into Honeycomb. We leverage AWS Lambda extensively and send all of our Cloudwatch log groups to a Kinesis stream, which another Lambda consumes & publishes to Honeycomb. We've been able to find patterns that would have been difficult to surface in other tools and the SLO functionality provides a good target for your application.

I am now requiring Honeycomb integration on all software I build and help maintain. It is the highest praise I can give.

Honeycomb is what you get when you put really smart Ops people together with really smart Dev people to solve both of their problems. The APIs have been very reliable. I haven't lost a byte. The bytes I expect to be there are always there. Outages are well communicated and quickly remediated. Plenty of transparency. Every single person I have interacted with at Honeycomb over the years have been great to work with.

At QuintoAndar we have dozens of engineering teams maintaining over a hundred services. Honeycomb became the go-to solution when we need to dive in and understand what is happening with them. Our biggest use case is by far troubleshooting incidents. Thanks to Honeycomb's blazing fast query times, once we know something is wrong, we are often able to quickly pinpoint exactly what is going on and fix it faster than before. But we also started to use it to keep track of Service Level Objectives and even help onboarding new engineers, for example by showing some ways user requests map into our infrastructure. Finally, the customer support was great. Since we started the trial we had a direct channel with both their sales and engineering teams who were always very quick to answer any questions and act on any feedback.