We are a 24x7x365 provider of healthcare communications software and use OpsGenie to alert us to warnings or critical failures in our infrastructure. We are happy with the product and rely on it for a very critical part of our service.

I like that Opsgenie has a lot of customization for the alerts of incidents. You can choose where to receive an alert (your phone, your email, as a text message, as an alert on the app) and also the time between one alert and another. I think this is very usefull because sometimes one alert is enough, but other times you need more than one. Another thing I like from opsgenie is that you can override schedules very easy, just clicking the name of the person you want to override and then you can override the full schedule or some hours if you want. I personally use override very often so I like that you can do it on the web or in the app, but I prefer the web for this.

Overall we are happy and glad to recommend OpsGenie at any other organization.

perfect on-call rotation, escalation, easy mobile app

Customer services and our account manager have been excellent. I put in a recommendation for a feature and it had been implemented within a month. I also received personal communication to let me know that my feature was being implemented! For me, that's amazing customer engagement!