The software and infrastructure that we support are mission critical to our clients. We need to be able to detect and alert our urgent response team as soon as we have an issue. PagerDuty has given us the flexibility to provide that high level of support and is flexible to meet our needs in terms of rotations and routing of issues.

Very reliable (too reliable sometimes) and easy to configure.

I'm glad my workplace has PagerDuty to ensure our notifications get routed and escalated correctly. We dabbled with alot of other methods and products to do what PagerDuty does and it gets the job done.

We have been able to create escalation chains because of which we are not missing any alerts now. With the reporting feature, we are able to target are the most common issues and bring the count down.

Excellent experience, perfect for managing our oncall rotations.