Excellent service for tracking server outages as they happen

Very customizable, easy to use, and fantastic support. This has really made managing alerts and on-call so much easier, and we've always had helpful and friendly support when needed.

We've been using VictorOps for close to 2 years now and both the app and the service behind it are fantastic. Being able to funnel all of our alerts into 1 alerting system where we manage schedules is a great feature..but others have this. What really makes VictorOps shine is the timeline feature where you can see full history of alerts in a simple timeline view and then 'loop in' team members for help if needed.

We recently switched over from PagerDuty to VictorOps while refactoring our monitoring and alerting infrastructure. We wanted to go with a more ChatOps approach and we were ready for something new. The support at VictorOps has been great, and they have responded to every request we've made. They are adding features with every release that are rounding out their offering and adding even more value to their product.

VictorOps has been used in our environment for over a year. This has been an invaluable tool to making sure our staff are aware of what's happening in the environment and pulling in alerts from a couple of different systems. The Transmorgrifier is my favorite feature that I cannot find anywhere else. We've completely transformed at least one custom alert so that our techs don't have to dig for relevant information, they can just find it right in front of them. The best non-replicable asset going, however, is the staff and the culture at VictorOps. They genuinely care about their customers and have even worked with us to develop an integration that we wanted to use in our environment.