After several years of using the forms almost on a daily basis on the Gold Plan, last year I went through personal tragedies, closed my business, lost my job and no longer needed nor could afford to continue the paid plan. This year as I am recovering, I will be creating possibly 3-5 forms in a year compared to 30+ forms per year in the past. When I tried to create a free form, I realized 123formbuilder had put security blocks so I couldn't access my old forms, data or even create new forms. They wouldn't even let me delete old forms without upgrading and paying for a Gold plan. I could log in, but then any activity I tried, I would be directed to a page to upgrade with no other option. I have been going back and forth the past week with customer service. They released the block at first when I first contacted them, and since their email had gone to spam, I never saw that they gave me a 3 days window to delete all forms. I just proceeded with creating one form, uploaded to my website, started getting applications, and went back to the "upgrade or else" page. I explained my situation to the customer service rep and pleaded to use the free service, said I wouldn't use more than 5 forms as per the free agreement, asked as a long term client if I could keep the current form with 10+ fields (I was willing to edit and remove excess fields if that wouldn't be allowed). But she just blocked me from even being able to access the form submissions and kept pushing me to pay!

The customer service was terrible in the end. The fact that they couldn't fix this problem was mind-blowing​ given how big of a negative impact it has on a business. If you collect payments for your events DO NOT use this system.

"123FormBuilder" - The easiest way to create a form with your own design. It has available various elements to customize the form fields. I'm using this tool for my WIX website that helps me to connect customer services. Perfect!

Overall it is a reliable and easy-to-use service.Change is progressive without major changes often, making adoption and adaptation easy.I can see that many new features are added, but it's not in your face.

Em geral, o 123FormBuilder é uma ferramenta útil e fácil de usar para a criação de formulários e pesquisas online.