The ease of Automation.

Our AP invoices require approval from different levels of management depending on several factors, such as vendor and amount. We are using the Agiloft workflow tools as a rules engine to manage this.

Transitioned from a completely manual system to a sophisticated all encompassing digital one.

We are keeping track of the details and who provides the solution. our productivity has increased 3 hundred fold the first 1.5 years.

Cal Poly choose Agiloft (then Enterprise Wizard) based on two points. The first was that it was the best fit for the type workflows that we wanted to implement. The second point was that it required almost no programming outside of the GUI interface. That second point allowed us to get the product up and running without the use of our programming staff (their time is very valuable and in great demand). We use the product to track the following type of requests: 1. Technical service needed (hardware, software not working, etc.) 2. Account requests (new/modify account requests to various systems on campus) 3. Software requests (all software available to campus users) 4. ITS related assets (all hardware controlled by ITS) 5. All types of technical abuse complaints (copyright issues and other types of inappropriate usage) 6. Surveys about the follow-through of the staff to requests entered into the system We have about one and a half FTE's to handle issues and to perform any updates, modifications or new additions. Our user base is about 5,000 staff and faculty and about 20,000 students. We generate almost 6,000 requests per month. The system is hosted and it is both very scalable and the response time is very good. The Agiloft staff are all first rate and extremely responsive. This is one of the best if not the best companies that we deal with both in terms of responding to issues and being available to help us with modifications and additions to the system. We are putting more and more types of requests with various different workflows into the system due to the easy of implementing and the fact that it does not require programming staff time.