Overall, I can say that it's a good thing in the big picture and the experience was positive somewhat, but also it needs a lot of updates and improvements to make it a reliable choice.

Overall Quickbase is very matured platform that can be leveraged to create any business centric applications effectively and easily in short amount of time.

Despite some minor drawbacks, I highly recommend Quick Base for its versatility and ability to adapt to diverse business needs.

It has been a pretty good experience; my team has to use it every day and leadership relies on the reporting. We have made some improvements form our first iteration, so it has gotten even easier to use. I created my own "Kanban" view to track my own tickets and I hope to roll it out to the larger team.

Quickbase does not offer a phone number for customer service and sometimes take days to respond to e-mails. I often seem to know more about the program than the service representative I get - my boss says if I stay on the phone long enough with Quickbase I will figure a way around the problem while they tell me all the reasons something can't be done. I have found you can't respond to the surveys they send honestly if you want any help next time. The rep will scold you about how it negatively impacts their career and will likely not pick your email next time which means you wait that much longer before you get help next time. The reps like to call after office hours so they can show they attempted to respond quickly but you get no real help. The table-to-table relationships are so convoluted you will need a half-dozen fields and a weird relationship table to get information from one table to another, and then it won't arrive the way you want: It may be a drop-down that you have to click on four different fields to get the info from the other table. Ever need a simple number generator (x+1) for invoice numbers, job numbers, etc? Go somewhere else or hire someone to build you one (Excel users will cry). You get the response: we are working on that. Bottom Line: when developing a management program you will have time-sensitive issues that will make you wish for something better.