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samuel g.

10 months ago

Verified

Wrong protocol, how was i supposed to know?

this is what happened: I tried to buy a product with cryptocurrency via coinpayments. The payment page on the website specified clearly the requirements of the payment being "ethereum, erc20". This let us think that we can send ethereum with a protocol matching erc20 standard. I sent ethereum via Arbitrum protocol that matches erc20 standard. And only after that coinpayments told me that they do not accept the specific Arbitrum protocol... Even if it is a very common way to send ethereum. This does look like a scam as the private key they own allows them to access my funds on the arbitrum network as it is the same as the key for the native ethereum network. (It is a trivial action to access it) So they can access my money and they tell me "you didn't send it the way we like, and we won't reimburse you unless you pay 0.02 ETH (60€)" even if they didn't specify clearly the way they like it in the first place. I am very disappointed.

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Paulius B.

1 year ago

Verified

CoinPayments - good but could be better

Ok

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Wale A.

2 years ago

Verified

Crypto payment processing made easy

Without the geo-restrictions in major crypto markets, CoinPayments would have been the best Crypto payment processor ever.