Verified
The Worst Customer Service
We integrated HelloSign API in our Platform and offered it to our customers. Overall, the experience was OK until they downgraded our account somehow automatically. We were on a pre-paid yearly Gold API plan of having up to 500 API calls. One month we sent more than 500 and they tried to upgrade our account to Platimum which didn't work because our card bounced (due to a some sort of a limit). Then they cancelled our GOLD account, kicked all teammates from the account and put us on FREE. It's been more than a week and we still are unable to use the service because their support reps are not capable to understand what happened and how to fix it.
Verified
Review of HelloSign for authenticated signatures
Overall this product has increased our document finalization process by more than half.
Verified
My Work Life Is Less Stressful! No More Hounding Customers for Signed Contracts!
I really needed a software that would help me send contracts and received them signed quicker than I had previously been able to. I was filling out every contract and emailing it to the client and waiting for them to email, mail, or fax it back. Switching the hellosign was a breath of fresh air. It freed up so much of my time and I wasn't having to hunt down the contracts anymore. They were showing up in my inbox quicker than they ever did. It makes it easier on me and on the customer. I really like that it sends a notification when it is viewed and when it is signed. Hellosign has made my work life less stressful and I have more time to focus on other things that need my attention.
Verified
Useful & efficient but lacking in certain features
As I said pretty good if you keep it simple but could be much more efficient in my opinion, especially in the template area.
Verified
Prepare and sign documents digitally.
Has multiple support channels, including email, phone and chat. Dropbox is nice.