As the IT industry evolves, we have to also evolve to meet the needs of our clients. Our IT Company has seen a lot of changes in the industry over the last 20 years. In order to compete in this competitive market, we need to be in constant contact with our clients and to be able to quickly address their issues. Over the last year, our managers have been beta testing Managed Services Software products. They made a decision to buy a RMM package from a reputable company that wanted to break into this market. Their product offered an extensive feature list but it was too difficult to use for our staff and they did not invest the time to training and integration. So, after a year of wasting money, the owners of the company decided to go a different direction. They chose Atera, a full featured RMM and PSA product that is priced different than the rest of the market. This pricing model was what first attracted us to this product. Being a small company with a limited budget, we watch all monthly expenditures. Pricing based on the number of active Technicians just made sense to us and our clients. After the 30 Day trial period, communicating with Atera Sales and Support, we felt like this product was a perfect fit. The interface is easy to understand and Atera Support has been responsive and knowledgeable. We are still in the beginning stages of deployment and so far, we are very pleased with the performance and the Atera staff.

it's a great and easy tool, just a few more features and will be perfect

The cost of Atera is much lower than the value it provides. This alone allows us to grow and prosper.

I've recommended companies that need helpdesk and monitoring software to look at Atera vs. traditional on premises solutions like Kaseya and connectwise. I always get great feedback from both the owners and the users about the ease of use and onboarding, and the value of pricing per user vs. pricing per device. And its truly 100% SaaS. The company is still small and does not have people on the ground in many countries, but does all the support remote and that seems to work well.

Overall we have been very pleased with the product