What makes SupaTOOLS so beneficial for us is the easy way of configuration and administration the system. We don’t need tools with overloaded functionality and modules. Beside CHA/CFH/INC/PRO we use it for our contract and license management and as well the capital asset management. The tool is very flexible and easy to customise. The SupaTOOLS support is very responsive and they listen to our suggestions.

From project initiation to deployment of the system within our company, supaTOOLS has been there to assist and guide us to reach maturity within change control process. We started on the journey with supaTOOLS 5 years ago and from that date in time, our company has grown from 600 to 1200 staff members. Having a system in place to store information on customer devices, company owned devices, from local data centers to country wide infrastructure, has been vital to ensure business continuity and communication to all areas of the business.

We have been working with SupaTOOLS for three years. Their product is excellent, highly configurable (with no training) and fast. We customized the Incident and Change Management modules to adopt to our Business processes with minimum effort. Their support raises the bar even higher. Very responsive and knowledgeable. They have frequent releases throughout the year that incorporate our requests for customization and bug fixes. Best of all, extremely good value. Pricing is extremely competitive.

It's was almost comical when sitting in the demo and you ask those questions, "What about this scenario?" and then it's a quick "Yep, we can do that. Here is how you could approach that.". In most instances, you can take the core software and make it your own with relative ease. The support has been fantastic in responsiveness and answering questions about how to make the application fit our business. Before we used supaTools, we were floundering with what assets we had and what tickets were our priority. With the SLA integration, we are now providing a better service to our internal customers and have really good data to make good business decisions.

ITIL/ITSM rules management and enforcement. External applications extension and integration. Security policy enforcement. MRP functionality. Historical reporting for trend analysis. Full Lifecycle management. Outstanding vendor support.