Marc M.
2 years ago
Verified
Freshservice Helpdesk/Asset Management Review
Overall experience has been great. The product continues to evolve as well.
Tom L.
2 years ago
Verified
Freshservice Review
I've really enjoyed having Frehservice in our organization. It has made my job as a manager much easier in that I can easily review team performance, post announcements for the organization, and identify trends in issues or requests.
Andreas E.
2 years ago
Verified
I like the Produkt
It is easy to use and i like the workflow automator
Jaclynne S.
2 years ago
Verified
User-friendly and Organized
Freshservice is how we submit requests for assistance to our IT department. It is extremely user friendly, and the department was able to create solutions that employees could search (like FAQ's) to troubleshoot their own issues prior to submitting a ticket. Once a ticket has been submitted, the IT employee receives an email and is able to respond via that email, shortening response time. Tickets are also able to be sorted/filtered easily, making everything feel organized. Personally, I always dread having to bother IT as I'm sure they are kept busy, so I was grateful the process seemed streamlined for them (from a non-IT perspective.)
Yasceine B.
2 years ago
Verified
Freshservice HelpDesk Overview
It is a friendly-use module, easy to manage.