The overall experience of using iServer has been very positive. It was originally selected based on a need for a software platform to support the recording of our main software product's Product Architecture. iServer met those original expectations and delivered the capabilities we needed. Following that period, our business has evolved and iServer has been used for the integration of an acquisition and the extensive business process re-engineering that was subsequently performed. iServer is now a cornerstone of our business landscape with our business policies, process and work instructions documented within it.

Where IT teams have been very silo-ed in the past, we're bringing transparency and finding areas where we can reduce the number and variety of products we use and gain cost savings and efficiencies.

The Orbus team are extremely knowledgeable and responsive. Publications, templates user guides, eLearning tutorials on the product have been extremely helpful. The consulting and support teams take the time to understand our challenges. Our IT teams do look to our internally branded enterprise archtecture knowledge repository (iServer Portal) for information of our supported systems and solutions.

We use iServer for distinct but related processes, our Enterprise Architecture repository including Solution Architecture and Business Process diagrams. These faciliate impact analysis by both BA's and Architects.

This product has given us a mechanism to start discussing concepts of single source of truth across the IS ecosystem. It also is supporting our BPA and SPM initiatives.