Verified
Great Service and EDI Support
Great!
Verified
Excellent folks to work with, solved our problem easily.
Ease of use, helpful support, problem free. Integrates easily with out accounting software.
Verified
Robust EDI solution with excellent support and a good value
As a small company, the pricing is what first attracted us but now over 1 year into the relationship and we're very pleased with the service and support accommodations in order to support our business.
Verified
Mixed reviews - great if you don't require a lot of changes
My company uses both SPS and B2Bgateway simultaneously. The pricing is definitely a big sell and once things are implemented I have very little issues. I love the ability to update and manage my own cross reference tables. What really prevents me from giving this a top notch review is two things. One - you can't pull PO files, only the EDI data for the POs. We have to supply PO copies to our auditors and they really don't like the EDI file. My second concern is support. With SPS I get a dedicated team who manages my updates, my integrations and will direct me to the right person if they can't take care of my problem. I essentially have a project manager. With B2B I have to email a support ticketing system for anything! There is no contact you can go to which is a problem for some of our trading partners who want a technical EDI person to talk to. My customer is in Asia, I am on the west coast and B2B support seems to be on the east coast. I send a ticket and it takes at least 24- 48 hours. If you manage to get the same person managing your ticket you might be okay but it seems to be the luck of the draw. If you prefer to have someone walking you through stuff like adding new integrations and updating/testing existing ones, B2B is not for you.
Verified
EDI Specialist
Easy of use, convince, appearance and format.