The tool is intuitive and easy to use. You have the ability to answer a myriad of questions about your end user estate - insights that have not traditionally been available with the management of end user devices. API provides opportunity to correlate data with other sources and provide deeper insights. Ability to react to defined events with automated tasks and integration with ServiceNow.

SysTrack helps with root cause analysis and troubleshooting, but beyond that it provides business intelligence based on real data to help effectively target investment and monitor the return on that investment in terms of measurable end user experience improvements.

I work for a VAR discussing with customers their workplace transformation and EUC strategies.

Great experience. The support team are always willing to help and go the extra mile to ensure that the customer is satisfied.

Traditionally IT has had a limited visibility of what is happening on a user’s machine (physical or virtual) unless the user placed a call reporting an issue. SysTrack enables us to track user experience proactively which means IT can work on potential issues before users report a problem ensuring the best possible experience for users. Unlike solutions from other vendors SysTrack can store data locally meaning that even when a user is on the move their experience data is being recorded. SysTrack data helps us to make overall improvements to our services to all our end users. We also use SysTrack data to demonstrate we are meeting SLA’s for the environments we support.