TOPdesk 2025 Pricing, Features, Reviews & Alternatives

TOPdesk is a service management platform for busy IT service teams that want to get things done. With out-of-the-box software that's packed with templates, endless integration options, and our people here to guide you, you can start exceeding customer expectations – the stress-free way. We'll help your service team, step by step, do three things differently. 1. Tame service desk chaos Get started quickly and code-free with an ITSM solution that's easy to personalize around your needs. No need to reinvent the wheel – our experts use best practices to help you standardize processes like incident management and asset management. Whatever your plans are, you can start small and scale TOPdesk as your needs change. 2. Be better together Easily collaborate in the tool – both within and outside of your own service department. With one shared portal with departments like HR or Facilities, you can give end users a smoother experience company-wide. 3. Deliver new value continuously TOPdesk is easy to maintain, so you can make valuable improvements without having to rely on consultants. But don't worry – we're here to offer any tips and tricks if you need us. TOPdesk's features TOPdesk offers many ITIL-based features to help you make service happen: Incident Management – Categorize and prioritize incoming requests and assign tasks to the right agent automatically. Ticket solved? Your end users are notified right away. Asset Management – Track your organization's assets, see who's using them, and see how they're connected. The software comes with asset templates that you can adapt to your needs. Knowledge Management – Use the Knowledge Base to capture critical knowledge from your agents – and make it accessible for everyone in the organization. Reporting – Create a Dashboard for all your key metrics, so you can easily spot bottlenecks and keep your department's performance on track. Self-Service Portal – Give end users a one-stop-shop to log tickets, read FAQs and knowledge articles, and check the status of their request. Increased transparency equals happy customers. Our solution always comes with: - A service management platform that's ready to use and easy to maintain – no coding needed. - 3 different plans to choose from with plenty of add-ons, all brought to you via SaaS or On-Premises. - An easy-to-use framework for all your processes, including standard features like a knowledge base, a link with Active Directory and single sign-on. - 24/5 personal support from our local experts, and 24/7 online support via MyTOPdesk. Integrate with all your favorite tools Connect TOPdesk with all the tools you need and use. You'll have access to our open API, out-of-the-box integrations and the TOPdesk Marketplace. What you'll achieve with TOPdesk · Stop firefighting and regain control of your service desk · Meet customer expectations every time · Increase transparency and excel in customer interactions · Be noticed for your consistently great services