Vanta is great at providing clients with a step-by-step guide on compliance. It gives the Trust center for free, which some competitors do not. They keep updating it because they listen to their customer's needs.

The automation that Vanta offers, does get you really far on your path to become a certified company. The policy builder is one of the best features of the service. There is a wide variety of different frameworks to choose from.

This business charged my card for a second year without permission and after being told I would not renew. They took thousands of dollars. I needed to do a chargeback after they refused to return the money even though I notified them same day they were previously told I would not renew. It turns out they have a clause in their contact that says you need to notify them 30 days in advance of renewal. Well, guess what? I did! Still, it's a stupid clause that they use, clearly, to force clients to renew who don't realize such a clause exists. Buyer beware with this shady organization. I wouldn't recommend them to anyone, except maybe someone I didn't like.

It makes what would be a really difficult and laborious task into something that is easy to manage and maintain. It also makes extending compliance to other areas really straightforward too.

We needed to get SOC 2 audit ready and were only progressing slowly with the manual approach. As it turned out that manual preamble was useful because when we started using Vanta, we understood the terminology and understood what was wanted.