Great software for ticketing and inventory needs. Customer service is extremely helpful in customizing the solution to best fit your needs. Software does everything you need for helpdesk and servicedesk operations.

What I like most about Alloy Navigator is the Library tree, we implemented this tool with our company laptops giving us the ability to track and list who we "loan" the laptop out to. We can also track when we push software updates on our machines. Knowledge base tree is another pro in my opinion, whenever im stuck with an issue I do a quick search in Knowledge base to see if any previous employees have come across the same problem before. This really helps me cut down on troubleshooting time and points me to the right direction on how to solve the problem.

Alloy Navigator has eliminated about 4 different spreadsheets that I used to use to track information. I now do this from one console and have set up reporting to assist with the management and tracking of that information.

It's an excellent experience because it benefited me more than I expected from other programs and everything I needed and brought in.

The best thing about Alloy Navigator is the customization. If there is something you want this software to do, it can probably do it.