C2-ITSM 2025 Pricing, Features, Reviews & Alternatives

C2 ITSM is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. It’s also an ITIL-ready and codeless service desk built for reaching ultimate automation potential and operating best-in-class ticketing. Beyond IT, C2 delivers powerful and flexible enterprise service management solutions for either on-premise or cloud installation, putting IT as a real partner for business. Based on best industry practices and ITIL framework, C2 ITSM helps businesses with full ticketing features within its help desk core. Plus, the system gives an edge with process automation, dynamic real-time analytics, customized dashboards, scalable knowledge base and relevant KPIs. C2 ITSM allows ensuring optimal communication with existing systems thanks to its REST-ful API and quick integrations. C2 ITSM has been developed around a service catalog feature which allows cross-department service delivery, engrafted were a self-service portal, a CMDB, various ticketing features and a automation/business rules generator. C2 Innovations draws on its long experience in ITSM solutions design and implementation to offer efficient, creative and competitive solutions suited to its client's needs and expectations. As a result of its extensive experience in designing and implementing ITSM solutions, C2 Innovations can provide professional services and leading expertise in the following areas: Management and Project Management Change Management Process Reengineering and Continuous Improvement Optimization of business processes ITSM Analysis of maturity (ITIL, COBIT) Business analysis and expert recommendations