It's like being a cook, but you're only allowed to use tin foil to hastily create all your cooking equipment, such as pans, spatulas, etc...

Terrible. Your RMM tool is really important and you want a company that is trying to help your business grow by having great additions for the platform and services that you can then offer your clients and perspective clients. Connectwise has wanted to exact as many dollars out of my pocket and have no intention of having a business relationship what so ever. In my 24 years in the industry I have never had a company treat me this way but they did and continue to. I have heard from 30+ other companies ceo's saying similar things that there is not partnership just a money grab.

My complaints aside, Automate has been a good investment for us. Although I must point out that support, while never the best, seems to have gotten worse over the past two years. This is a significant disappointment. Calling in a ticket seems to have vanished. Chat support rarely is able to resolve an issue on the first attempt. Indeed, it's pretty much a given that opening a case in chat will usually end up with the case being escalated.

I use this software on a daily basis extensively. Even with the cons, I would not use any other software!

Used connectwise for tier 1 support at an MSP in Michigan. Worked on it personally from both support and sales roles. Your IT people will love it. Your sales people will hate it.