Jeff S.
5 months ago
Verified
Service Management System that just works!
Truly enables our team to work effectively and manage the work items from start to end no matter what is involved or how complicated the work items can sometimes be. We are able to reduce our metrics across the board due to the options available and the way the system works.
Rob B.
6 months ago
Verified
Fresh Service Review
Being able to consolidate all of the forms, inventory, and software tracking that had become tedious in our old system.
John E.
6 months ago
Verified
Freshservice is great.
Freshservice is a great service especially for the price. We have used the software for a little over a year and my entire organization has been very happy with it. The few times that I have contacted tech support with a question; they have been fast and friendly with a response.
Zac N.
6 months ago
Verified
Excellent service
Very happy
Todd D.
7 months ago
Verified
Very fast and low-cost on-boarding process compared to other market leaders.
We transitioned from a simple ticket entry system to full ITIL capabilities in a matter of a few weeks with very high user engagement. Giving users the capability to generate incidents via email has dramatically increased uptake. The CMDB continues to evolve and provides us with better views for application dependencies. The reports dashboard provide a useful tool to present metrics at management meetings.