HelpSpace 2025 Pricing, Features, Reviews & Alternatives

HelpSpace is a German startup founded in 2020, providing a helpdesk solution for small and medium-sized businesses. Its aim is to offer an easy-to-use, efficient and user-friendly solution that is also visually appealing. Features of HelpSpace include: TICKETS: customer inquiries that are efficiently and traceably processed by the team, either by writing responses using templates or assigning them directly to team members. TASKS: internal task management, allowing multiple tasks to be created and assigned to different team members in response to customer inquiries, to ensure parallel processing and rapid response times. Tasks can also be displayed in kanban boards and marked with custom statuses. DOCS: an integrated knowledge database, which can be shared within the team or with customers, to find solutions in ticket processing or publish information for 24x7 customer access. WIDGET: a tool to display your knowledge database directly on your website and app, as well as allowing customers to contact you directly from here. INTEGRATION: various options to integrate HelpSpace into your application landscape, using our API, webhooks or Zapier, to speed up and simplify your processes. Improve your customer support with HelpSpace. Nothing is more important than satisfied customers.