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Andy H.

1 year ago

Verified

Limited product, horrible customer service

In looking at these reviews, I can only surmise many manufactured. We used this product for two years, having now switched to ConnectWise, which we feel better meets our needs. Naverisk's base offering is adequate for very small MSPs with limited needs. We realized its limitations perhaps a year or so too late, but nevertheless made the decision to switch to a more robust solution. My deep frustration and quite frankly, resentment, stems from Naverisk's customer service. Our total investment was $24,570. Of this amount, $13,200 was for BitDefender licensing. Upon termination of our relationship, Naverisk suspended our account with BitDefender (understandable) but positively refused to un-suspend us for the 15 minutes it would take to migrate the license over to ConnectWise, thus forcing us to do a completely new roll-out and waste many hours of time. ConnectWise has confirmed they routinely will accommodate partners who switch to other providers but Naverisk elected to behave like a petulant child. Despite my overall dissatisfaction with the product, I always had respect and appreciation for the team at Naverisk until this happened. I feel it's important to educate potential customers of the unethical manner in which they do business so they don't make the same mistake we did.

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Craig T.

1 year ago

Verified

Naverisk 2022

Excellent, support has always been responsive when required

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Johnny S.

1 year ago

Verified

Remote Management and Automation made easy

saves time, same money what could have been spent on third party applications, easy access

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Roy Q.

1 year ago

Verified

I simply love Naverisk

I've installed and configured Naverisk at multiple employers and every time my experience with Naverisk has been fantastic.

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Bob A.

1 year ago

Verified

Solid foundation. Does the job but frustrating at times.

Overall positive but with the caveats previously described.