Good software, use the gateway option constantly.

The ability to manage our entire UK SCADA system from the comfort of my office without the need to travel

NetSupport allows us to break classrooms into a pool of users. We chose NetSupport because it allows us to view classrooms by the user's login name vs the machine name. This has helped by being able to quickly identify which machine to connect to and allow for efficient support.

I do like netsupport we have recently installed Netsupport notify which is fantastic

Overall, we like the product. It has helped us to better understand learner issues and assist them in a much more timely manner.