John F.
1 year ago
Verified
Overall we are satisfied. The support has been very prompt and communication has been excellent.
The user interface is simple and easy to use. Flexible when it comes to creating simple or complex workflows depending on the customer's requirements. Online documentation, and community forums, are extremely helpful.
Peter J.
1 year ago
Verified
Good Tool that is helping us improve
We did not have a good ticket tracking solution prior to my joining in 2014. We did not have good reporting nor the ability to provide any ITIL process based support. CSM was the right fit for us that provided the solid Incident Management with reporting we needed and the ability to grow as we matured as an organization.
Sagar P.
1 year ago
Verified
Service aide is really a good service management tool
Easy to use, user-friendly. It really helps me keep track of my tickets based on priority. It helped easy communication with caller.
Mike B.
1 year ago
Verified
Has been working great for us for a few years now.
With this product being cloud based we can have out teams around the globe utilize it.
Pooja K.
1 year ago
Verified
It is awesome
value fro money