TeamHeadquarters 2025 Pricing, Features, Reviews & Alternatives

TeamHeadquarters is a unified service desk and project management solution which can be deployed in the cloud or on-premise. The software is designed for use in IT departments with between 10 and 50 members, across a range of industries including manufacturing, healthcare, education, transportation, municipal government, service organizations, and more. TeamHeadquarters service desk and the ticketing system allow users to manage multiple team help desks, with queue monitoring, resource management, email notifications, and a self-service request portal. The queue dashboards give real-time insight into all queues a user is managing, with details of tickets, issues, recent activity, and ticket volume broken down by product and location. Unlimited ticket queues can be created, and each queue can be assigned a custom email address. The self-service portal allows customers to create tickets, submit documents, and track updates and facilitates communication between customers and service staff. The project management tools in TeamHeadquarters allow users to import plans from Microsoft Project, create projects from scratch, and generate project updates and status reports. Real-time data can be viewed through the project dashboards, including milestones, tasks, comments, time entries, files, and tickets, giving users insight into their project portfolio. The integrated Gantt chart enables users to create unlimited project tasks and sub-tasks with defined start and end dates, durations, predecessors, priorities, constraints, risks, assignments, and tasks that can be scheduled on the built-in calendar. Critical data, including project hours, completed tasks, issues, risks, tickets, and tasks on the critical path are captured by TeamHeadquarters, and project managers can add accomplishments, comments, upcoming tasks, issues, and risks to generate project status reports.