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Andres S.

2 years ago

Verified

Flexible user analytics

We have had a great experience with Segment. Even just a couple of months of data gathering have already turned into actionable items.

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Lewis Y.

2 years ago

Verified

This CDP is great if you have a plug & play website, more tricky if you have a custom built website.

The customer service team, while fast and responsive, was not particularly knowledgeable about how to get around these issues we were having with visual tagger, and thus we had to work with a consultant that had the know-how of how to fully integrate Segment with our website through GTM. However, now that we have gotten our custom Segment setup up and running, it is very powerful and we're able to communicate our website event and tracking data with a multitude of analytics and other marketing tools. So overall, it has been a challenging experience, but once you get it working, it is worth the extra effort.