Great, very good customer support.

It can be used easily. There are many tutorials to learn through. It would have an intuitive interface.

Make is very versatile - You can adjust countless settings to match your business case. Also, it is significantly cheaper than Zapier.

At first (we're talking months) I didn't get how it works. It was very difficult for me to follow and understand and unfortunately the documentation is so poor that it's almost non existent. Which probably causes the customer service to be inundated with customer questions. Therefore, the response you get from customer service is slow, and when you get it, it doesn't answer your question/issue. Since the customer service is out in in Prague, Czech Republic, their CS agents are not very good with english and it often reflects in the unclear responses you get.

I've been a long time user of their free tier, but a particular project required some advanced features. I tried using other services with lower costs or higher limits, however even basic things like supporting a JSON Api, handling files, or handling multiple steps had issues. Not the case here: I was able to completely