We use their chatbots to aid our customer service, serving both customers and our agents. It has reduced the need of human interactions and reduced average length of conversations.

Typical projects we help our clients with where the boost.ai technology plays a key role: - Reduce costs - Increase customer satisfaction - Increase self-service - Remove friction in the user experience - Faster response time - Free up time in the organization to work more value-adding - Become a more data-driven organization - Creating increased digital maturity in the organization - Profitable growth - Become compliant with legislations

Ease of use is probably its greatest strength. We were able to train a group of our own people as AI trainers in merely a few weeks. None of them had any previous experience or education regarding AI or computer schience. The learning material is very comprehensive and consise. The user interface is very well designed. Everything is very fluid. No waiting or loading times when implementing new material. It just feels very smooth. It is hard not to love it. It took a remarkably short time to build a conversational AI that was helpful for our customers. And we are mostly self sufficient in adding additional material. Employees that used to answer questions from customers by phone and e-mail are now spending their days training the AI. We have some ideas for improvements. Little things that could improve the user interface and speed up work for the AI trainers even further. Boost have a forum where we can make our ideas known and other users can upvote ideas that they would like implemented. The ideas that get the most upvotes are implemented in the next patch. It is a great system.

We have currently implementing for two cases and a third is soon coming up. Impressed by the results obtained from only a limited amount of training rounds with the software.

Positive overall experience. Great team, with very responsive PMs and partner resources.