HiperMe! 2025 Pricing, Features, Reviews & Alternatives

HiperMe is a unified communications and multichannel contact center platform designed to meet the needs of modern businesses. It enables companies to effectively manage customer interactions across multiple channels, providing seamless and personalized experiences. One of the key strengths of HiperMe lies in its multichannel capabilities. The platform supports various communication channels, including phone calls, emails, live chats, social media, and SMS, allowing businesses to engage with customers. Businesses can seamlessly integrate different channels into a unified contact center interface. Agents can access all customer interactions, regardless of the channel used, from a single dashboard. This unified view empowers agents to provide consistent and personalized support, as they have access to the customer's entire interaction history, regardless of the channel used in previous interactions. HiperMe provides tools for monitoring queues and workload distribution, enabling businesses to ensure timely responses across all channels. The platform also supports intelligent routing, which automatically directs incoming interactions to the most appropriate agent based on skills, availability, or other predefined criteria. With its analytics capabilities, CRM integration, and focus on security, the platform helps businesses deliver customer support and optimize their contact center operations.