Verified
A simple and great tool to use
To be able to measure and follow customer relations on this contact channel
Verified
I use it as manager especially for analysis level
templates, put an attachment that is available to clients, navigation, see the customer view.
Verified
Easy to configure as an administrator and ergonomic for consultants
I gained in reactivity and the possibility to commit more with clients on the chat
Verified
No particular problem with the platform, easy to use. Nevertheless some bugs
Monitoring and reporting capabilities Ease of enriching the standard library Ergonomics of the platform
Verified
Very easy and useful app
Client contact and Improved trust