Mosaicx 2025 Pricing, Features, Reviews & Alternatives

Mosaicx improves CX with multi-channel conversational AI for Mid-Market and Enterprise. The Intelligent Virtual Agents (IVA) comprise a VoIP gateway, a speech engine and an app framework. The speech engine utilizes Google Dialogflow's renowned natural-language-understanding models. The app framework is a collection of industry-specific service modules, making Mosaicx easy to configure for audiences. Mosaicx Outreach lets users schedule and automate branded SMS and MMS messages to their audience. Use cases include link sharing, marketing messages, prescription refill reminders, verification codes, location sharing, and more. Users can use proactive text messaging to resolve issues before customers call. Outreach and IVA can operate concurrently, allowing customers to communicate with their automated system via phone and text simultaneously. Mosaicx Insights provides near real-time data on how well the system functions and the type of experience the users are creating. Users can see data like how many calls were received, how long customers talked to the IVA, what percentage of the call time was spent in the IVA, and how many texts were successfully delivered, among others. This console is also the place to manage and change the solution, giving users a single source for everything related to Mosaicx. Lastly, Avoke is a customer journey analysis tool that records calls and shows data from dial to hang up. This includes time spent with the IVA, time on hold, time with an agent, transfers and post-call surveys. This lets users see where customer experience is the best and where their service falls short. It's the only end-to-end recording and analytics tool of its kind.