Datto does everything as advertised. Fast recovery, great support and simple setup Everything you expect and want

We really like how powerful this product is for a Managed Services provider. It really can be a very strong solution for remote backup and disaster recovery of our customers, with very fast recovery to a VM on the appliance itself, or online at Datto's Datacenter if the appliance is lost as well. We really love this product, and we would use it more extensively if it wasn't for the cost, that makes it out of reach for most of our customers.

Their customer service during a DR is legendary... you will get white glove service once a DR situation is declared.

Unless I wanted to get in the business of storing customer data at my own ISP/data center there is really no one else in the game that covers the critical backup needs the way Datto does.

I fought with Datto technical support for 6 months before they gave up on supporting their device.