I send tax returns and other confidential documents to clients who do not want to have an account (such as a portal), but just want the docments sent to them securely.

Great. They reached out immediately to ensure the product was working for me and to see if I needed additional support to install and use features.

Indentillect is the easiest option we've found for our employees to to utilize on a daily basis. The ease with which we can send and receive encrypted data makes it worth while and the cost can't be beat.

For occasional use is usually okay. But, when I have a heavy workload and need to send many eSign docs and secure emails their system just falls flat on it's face. Clients say they never received their eSign docs or email. Tech support is a joke. They say they have live support? Well, I've never been able to do anything but leave a message and hope they call back. When I give up and call sales they don't seem to know anything. Just a frustrating experience.

Over the years I've had a few minor issues, but nothing serious. The thing I like the most about Identillect is their customer support! This is a company that actually responds to your customer service issues quickly and in-person. CSR has personally helped me several times with issues over the years. It's refreshing in today's world to speak with the same person more than once when you call for help. It's especially great when that person actually knows what they're doing and helps to resolve your issue.