10/10. Great support for fair price.

Overall it solve the needs of general backup and ransomware protection for VM's and physical machines

Cheaper than Veeam, better than some other options. The proof is in the recovery! It's more focussed on VMWare than Hyper-V but support for Hyper-V is acceptable. Just be sure you are familiar with the features that are and are not supported for the platform you wish to protect before proceeding. The licensing is quite flexible too, with perpetual and subscription licenses. The cost comparison between licensing the CPU sockets in a hypervisor vs the annual subscription to protect the virtual machines is one part of how you'd decide which type to choose. Support is mostly responsive and at least half my questions are answered accurately in the first or second interaction. When issues are escalated to higher tiers it takes a little longer, but I have had success with remote sessions and VoIP calls with their engineers who are refreshingly knowledgeable on the various operating systems I've had their product installed on, and were more than willing to go beyond their minimum scope of supporting only the Nakivo product.

We got tired of the massive cost of renewals from our past backup software providers and decided to try Nakivo instead. They supported our need for Nutanix AHV, QNAP and Tape backups. I'm looking forward to trying the new PostgreSQL database option soon so that I can build my own reports. Nakivo gets the job done and gets better with each version.

We are using NAKIO for about 8 years now for internally and for our customers. The product has evolved over time from a cheap and simple VMware backup solution to a backup suite providing a lot of options and features. We have successfully deployed instances of VMware backup, replication, WAN replication, O365 backup, physical workstation backup, replication to amazon and multi-tenancy.