William C.
1 year ago
Verified
Reliable RMM, Responsive Support, Receptive Executives, and One of the best softwares I have used
There was always a fear that the patching of machines was not being done properly. And the basic thing we are paid to do was patch. We would spend countless hours with other platforms verifying, rectifying, and doubling our work load. Ninja's patching just works, and now they have added reboot notification on the main dash so we can see in a glance what machines need reboot to complete a patch. Even with schedules reboots, this is a security blanket.
Christopher Ryan
1 year ago
Verified
Mixed Emotions
It is a competitively priced tool and when configured well - works fine - as long as you can get over the initial setup and configuration.
Gary B.
1 year ago
Verified
Ninja meets all requirements
I support about 100 desktops and 5 servers with Ninja. It’s my lifeline to my clients and saves me untold hours by not having to go onsite and by automating many routines.
Christopher S.
1 year ago
Verified
Ninja saved us time by simplifying our MSP workflow
The thing I liked most about Ninja was that coming from our old RMM platform (Centrastage aka AutoTask Endpoint Management, aka Datto RMM) was that you did not need to have a tech spend days reading documentation on setup best practices and then commit weeks to redeployment. When you login to NinjaRMM for the first time the website walks you through the basic setup of your account, clients, etc. When done that walkthrough you are ready to start using Ninja but with just two clicks you can easily hop over to the settings page and customize things even further. That ease of implementation made our switch to NinjaRMM go so smoothly and quickly that we finished account setup and transfer of all clients in less time than planned for!
Greg S.
1 year ago
Verified
Finally! Efficient Network Management!!
Fast access to my customer machines and machine data; excellent BIG PICTURE of my customers and their sites. I save time not having to ask customers for information, also not having to hunt for information.