Ease of use..also project management is excellent

It has been a great product, and they have been a great organization to work with.

Excellent professionalism and customer service are part of the Virima package. Couple that with a world-class ITAM/ITIL tool and you have a combination that will easily take market share from some of the 'big guns'. Great doing business with them.

Our experience implementing VIrima in our environment, specifically for ITAM, has been a great experience. The team at Virima has been very helpful and responsive delivering our requests and working with us.

The products ability to present graphical business process maps representing relationships between servers is excellent

Support has always been helpful and resolved issue quickly.

Knowing the full complement of IT assets and the relationships of those assets to both protect them and to make more intelligent decisions in managing those assets.

We are still in the rollout phase with Virima, but their support has been excellent during this time. The reports we are seeing and the information we are able to glean will make the product pay for itself.

We have had some glitches here an there and Virima support and team have been great working with us to get these issues resolved. I think Virima support has been very accommodating and helpful.

Very positive.

Hi Chris I just wanted to drop you a quick note to say that I'm loving using Mindset AI! So simple but so helpful! Just wanted to share 🙂 This is from one of our team

I couldn't imagine a better experience. The whole team are always to open to listen and respond to our needs.

It has been a game changer for our business and their technology is outstanding.

Very productive, [sensitive content hidden] were very attentive and helpful to me while I was presenting our material, for them to add to their platform. Looking forward to seeing the end result and hopefully working together again in the future.

From initial contact through to implementation, the process, service and guidance have been excellent. The trust, communication and collaboration were quickly established and have been the cornerstone of what feels like our effortless success. The combination of the product and the onboarding experience resulted in a very impressive time-to-market.

The team were helpful in the pre-sales period providing a lot of information. Now we've actually got the system up and running they remain helpful and interested in what we're doing. They are also up for hearing ideas and working on things should they be considered a good idea.I think I have already referred them on to other contacts and clients of mine.

In a word, my experience has been excellent. The platform has allowed my business to capitalize on Gen AI in ways that we never imagined. Doors are opening up to us that we never thought possible. It has completely transformed how we work as a company, and how we work with and for our clients.

Our experience with Mindset AI has been extremely positive. Their responsive team and tailored solutions have added tremendous value to our operations, driving efficiency and satisfaction across the board.

Our experience with Mindset AI was very much one of working in collaboration as a partner, rather than as a traditional customer/supplier relationship. Having a dedicated (in both senses of the word) Customer Success Executive really underpinned this.

We enjoy a very good relationship with Mindset, they have always worked on the basis that we are partners rather than just clients, they have a fantastic team of people that are professional and skilled in their roles. They listen to client changes and implement solutions that we wouldn’t have come up with ourselves. All companies have a choice on who they use for their business needs and Mindset for us has been instrumental on our journey. We highly recommend them for businesses that require a platform that provides advanced technologies such as AI and fully scaleable.

This is a very flexible product that allows you to do whatever you want to do. You can design workflows; you can send notifications in a certain way; you can integrate a document or an attachment; you can use a special report. I would definitely recommend ServiceWise. This product is very flexible, you can choose the way you want to choose the way you want to design it. ServiceWise has the flexibility and the powerful function

Overall experience is really good with servicewise and I am really looking forward for a longer relationship

Easy to input requests. New users can quickly learn how to submit various requests. Also, attaching small files was easy. It can also handle thousands of requests and keeps great records. 10 year old 'tickets' were available in complete detail. Also allows everyone involved in ticket to conversations.

I could not keep track of the support at our school plus the assets deployed all over the 2 campuses without ServiceWise and AssetWise. Import and export tools are easy. When support is needed, it happens! The ability to customize as we go and the possibility of adding new fields, templates, etc is a plus. We do have a very unique environment and customization is a MUST for us.

Me ha ayudado mucho ya que me permite administrar las labores de los agentes de una forma mas rapida y dinamica.

Overall i have had a great time with this service and will continue to use it for years to come.

Me gusto porque es un aplicativo intuitivo, facil de implementar y cuenta con una gran variedad de herramientas.

Their service has been top tier and very helpful. I have had no issues with their support and the product itself is very solid and stable. Really, no down time since it's been up other than planned updates.

Notre agence Marketing & Digital propose systématiquement cet outil à nos clients hôteliers ou big pharma en pleine transition digitale. Qui dit transition dit acculturation des équipes et management à la nécessité d'un tel outil. Un accompagnement que les équipes de Scal-e ont toujours proposé avec beaucoup de pédagogie. Et c'est non négligeable lorsque l'on souhaite maximiser l'impact du soft. Résultat, des clients satisfaits qui voient concrètement l'impact sur leurs résultats commerciaux.

Scal-e répond parfaitement à des besoins markerting variés (unification de données, acquisition, activation, fidélisation, marketing distribué, clienteling …). - Excellent outil pour collecter les données clients (online&offline), les recueillir dans un RCU et les enrichir, - Le traitement et l’exploitation des données sont facilités par des outils performants de data-quality management, de segmentation et de data-vizualisation, - Le module de marketing automation est ultra-efficace pour réaliser les campagnes omnicanales et en mesurer les performances (modèles d'attribution, calcul de ROI …) - Le module de fidélité est un plus non négligeable si on souhaite créer des programmes de fidélité (pas uniquement transactionnels), gérer des avantages et des actions de parrainage ... - L’accompagnement de l’équipe Scal-e sur mesure est top pour permettre une prise en main rapide et un usage poussé de l’outil.

Nous utilisons cette plateforme servicielle pour type de projet Business. Lead Management, programme de fidélité, programme marketing relationnel. Voir les 3 en même temps.

Comment ? C'est très simple, leur équipe prend en charge votre projet et vous accompagne de A à Z pour mettre en place une CDP sur mesure. Ils vous aident à organiser et consolider vos données de différentes sources online et offline, à paramétrer vos règles de Data Quality Management pour que la qualité de vos données ne soit plus jamais une question. La Data Vizualisation est un vrai régal pour avoir une vision holistique de ses données. Le Référentiel Client Unique pour améliorer sa connaissance client et des outils (segmentation, scores, agrégats champs calculés…) pour l'enrichir. Lorsque tout cela est en place (et ça va vite !), activer la donnée, exploiter les données déclaratives, comportementales, transactionnelles, mettre en place des parcours clients quels que soient leurs interactions et leur touchpoint est facilité par des outils de scénarisation au nombre de canaux impressionnants…). Un module de fidélité ? Oui bien sûr ! En quelques clics, construisez vos programmes multi-critères pas seulement basés sur les transactions (encouragez et récompensez l'engagement par exemple). Des interfaces entièrement "no-code" facilitent la prise en main à tous les niveaux. Et l'onboarding est facilité par l'accompagnement sans faille d'une équipe passionnée et disponible. Bref, la plateforme vaut le coup de s'y intéresser. Ne passez pas à côté !

Le gros point fort de la plateforme Scal-e est sont approche All-in-One et sur-mesure tout en restant low code. De la collecte, à l'activation omnicanale, la CDP Scal-e est un formidable outil pour centraliser l'expérience client dans un datamart sur mesure. Parce que la réalité des données n'est pas toujours celle que l'on espère, Scal-e permet de visualiser et comprendre l'état des données puis de définir des règles de redressement appliquées en temps réels et au fil de l'eau. Une fois que les données sont exploitables, on peut activer un module de marketing automation véritablement omnicanal : email, sms, réseaux sociaux, mobile wallet, formulaires, push notification; ou encore le module audience pour scorer les comportements, définir des audiences, segmenter la base etc.... Scal-e propose également un module de gestion de programme de fidélité avancé, permettant la gestion de règles locales, comme par exemple l'attribution de points de fidélité selon les pays, pour tenir compte des différences de niveaux de vie. Le module de Business intelligence est également un très bon outil d'aide à la décision. La couverture fonctionnelle de la plateforme est impressionnante, en étant proposée sous forme de module, la solution Scal-e est capable de nous accompagner facilement en fonction de l'évolution des besoins, ce qui est très appréciable.

Absolutely amazing: premium customer support and user friendly CDP.

Scal-e is an indispensable tool for any company that wants to enhance its Marketing & Sales results. I'm not just talking about quantity, but mainly about quality. Through a unique data analysis it brings valuable insights of when, where and how to contact new prospects. In addition to helping to keep them satisfied and interactive throughout the relationship journey due to the expertise in customer intelligence & retention.

I have used Scal-e's martech solution to improve the conversions on my social media ads. The solution offered by Scal-e was very easy to customise to my unique business cases and allowed me to improve my margins. The team is also very professional and responsive

Definetely, a must to have to automated all your data management according to their level of sensitivity (with integrated privacy module), according to teams and departments at any GEO level. Strongly recommended, is full GDPR and CCPA compliant.

A real distributed marketing tool, appreciated by all distribution networks Very easy to use for marketing team without knowledge A real data model (CDP) allowing to gain in reactivity and quality of targeting Many native APIs Extensive management of the GDPR

Saves a huge amount of work by automatically nurturing and qualifying leads using AI. Great customer success team!

I really liked the product. Amazing dedicated customer success. They are more than just a software company, they consult and make sure you succeed.

It has given us the ability to reach thousands of prospects across the U.S. without having to hit the phones all day. We have closed many accounts, including several large ones! I am looking forward to seeing what else they roll out in 2020!!

The experience with Exceed was very good in that it opened me up to being able to A|B test my approach without needing to invest a tonne of time and energy. Really helped me understand the value prop which was most effective for our key buyer-persona.

I used the system for a client and will recommend using it for other B2B clientele i have.

Love the team at Exceed.ai. We had a few hick-ups when we started. The team was on it right away and took care of everything: Bug fixes and setup!

I really found this software easy to use and overall, have had a positive experience with it.

Our experience with Exceed.ai has been a delight. Both the chat bot and the virtual assistant are feature rich and we are intrigued to see how well the AI responds to customers. We realized that we were missing a lot of opportunities before the chat bot was implemented. The customers are loving it and they feel engaged - and that's what matter to us (an any business) the most.

It really is like another sales person that I don't have to worry about. It's a must have tool for any sales team.

Simply put, this is the most advanced software we were able to find. There are many AI software platforms, but what really pushed Exceed.AI into the forefront for our team was their exceptional customer service. Their reps took the time to learn and understand our company, our business model, and our goals. Then, they've walked with us through each step of the implementation and continue to monitor our usage to make sure our settings are optimized for our specific use case. They check in at least biweekly, even going as far as logging into our account to make tweaks at our request. They save us time, save us money, and go the extra mile to make sure they're on the same page as us.

One of the immediate features I really like compared to other monitoring solutions is when a website URL is added as a monitor, the Rapid Spike application automatically identifies key pages throughout the site in the event you want specific pages monitored such as the Basket for example or Checkout. And that's in the free tier as well. The paid tier offers even more advanced features. The User Interface and graphical display is also really intuitive and displays data clearly without over complicating the information.

Proactivness for clients

We experienced issues with a hosting company in the past and RapidSpike were vital in resolving those conflicts as we were able to go to them with proof.

Piece of mind and ease of use, also when you need help - RapidSpike support have got your back.

Keeps us up to date on what is happening with our monitored services.

Not having to wait for the public to tell us when sites are down - we know before them and can track issues over time

Excellent customer service and they always respond to questions very promptly.

Ticks almost every box possible in terms of features. Allows us to monitor all of our sites within one interface. A quick to respond customer support, with some of the features and changes I've suggested actually being implemented. Wide range of notification abilities

I highly recommend Apiworx to any businesses looking for a reliable and user-friendly integration platforms to streamline their workflows. Apiworx has helped me save time and resources.

APIWorx has been great. They are easy to game plan a project and then help throughout the initial rollout. I think the customer experience has been the best part of this relationship. Any obstacles we face or changes we need to make for our existing connections are always handled in a timely manner. Always a pleasure working with [sensitive content hidden].

Great communication with the APIWORX team, which is crucial for a business partnership. Fast response time, and easy to work with the team.

It has been good, [SENSITIVE CONTENT] at API has been very helpful with our implementation of Brightconnect and some custom logic that we commissioned them to complete. The implementation has taken quite a while but has ended up being exactly what we wanted.

For EDI integration, APIWORX is unmatched. We utilize them for getting documents into Intacct from SPS.

When working the solution does exactly what it says and is good value for money

Good experience. The software does what it's supposed to do, and even more importantly there communication and customer service is on point.

Great service and value for the investment.

Ease of use. Chat oriented communication.

Very professional and fantastic service

Mint allowed us to speed up the process of ticket management. Our previous app OTRS was not so ergonomic and fast. Now we have control on every step in ticket management.

Un très bon produit de service client , très simple et facile à utiliser avec plusieurs fonctionnalités.

Its easy and intuitive To use . Friendly interfase Without any doubts its a excellent sw option

Very happy with the software and the service.

Our use case was to create a complete service catalog that we could share internally and externally at the organization. That went well and we've noticed a lot of improvements in daily operations thanks to that.

It has everything we need to manage tickets quickly. The MintSD development team is open to what users need, and they just do it.

Easy to use, good service, easy configuration.

I am happy with the software for now and would recommend it for our customers that are in the need of helpdesk software for their teams.

We have been using Mobility Central for over 7 years and it is one of the most reliable services we use. Excellent value for the cost and Customer Support is second to none. Highly recommended!

We have used this tool to manage clients mobility spend for past 4 years. We have been able to save our clients up to 25% on their mobility spend and could not have done it as efficiently without Mobility Central. Reports and robust and it is quite easy to use. Customer Support has been excellent.

Ease of reporting

I've used Visage MobilityCentral for 4-5 years now, managing 4 different carrier accounts and a couple thousand active Wireless Users (in North America) within my company. MobilityCentral has helped us track usage and spend habits of our employees, and keep them informed of policies, charges, their usage trends, and more. I can say without a doubt that we've reduced our overage costs thanks to MobilityCentral, and are better able to analyze our mobile computing needs within the company.

I use it to reconcile by cell phone billing. Makes if very easy to download and review. I have 2 different carriers and close to 180 lines to using Visage helps greatly.

I manage 2600 lines almost by myself and there is no way it would be possible without Mobility Central.

Mobility Central is perfect for keeping track of all mobile users, equipment and policy acceptance! Everything is in one place. Love it!

Visage has helped us save countless cost by identifying zero usage devices and pooled plan abusers. The dashboard and reports make managing a mobile device program simple.

System works great. It does need an end to end invoice processing and approval workflow solution built into the software itself. Otherwise it is a very powerful reporting tool.

I am able to send the bill to Mangers and User within few clicks

Well apart from being value for money theres not one thing that I would say is bad about it, so basically it was perfect for our need

The rich feature set and ongoing innovation makes it a perfect product

convenience...., VERY PROMPT..very useful in daily inventory management...in fact it is completely user friendly...useful for managing local compliances

I found that this software very Easy of use,

We could have all our assets tracked and helped us in budgeting including depreciation of the asset value.

The learning was excellant , we have share the information and will be a case study to pitch to other customers . The user friendliness was great , The users had a vow experience and their is every possibility of word of mouth will spread across the industry and we shall explore better avenues for business for mutual benefit,

It was great working the Team of ITM, they're the perfect solution for Asset management. Keep it up team.

It is a complete solution for Asset management with advanced technology, The Dashboard is Amazing and equipped with high-expectation information. Integrated with the complete package of Service-Desk solution. Reporting Structure is best in the class.

As per my view, the simple and clear way feed & use the details about our goods. One to mention the customer support is good on adding my necessary.

history is recorded my user, and we can also get the history by hostname