CaptivateIQ has an excellent support network. They have a helpdesk you can email with any questions or issues, office hours for technical support and you get assigned a business development manager to ensure your needs are met and address any functionality you would like to see implemented in the software. There are several things I have suggested that I have seen implemented since using the software. They are constantly making upgrades to make the software better!

We use CaptivateIQ to automate variable compensation calculations, along with tracking sales performance against quota. Time spent every month performing calculations is reduced by more than 90%, while calculation accuracy has increased. Payees no longer need to wait 1-2 weeks after month close before seeing expected payment amounts. They now have the option of previewing updated pay statements in real time as deals close.

Overall we have had great success with CIQ. Managers love the approval process and Reps enjoy understanding exactly how they are being compensated. On the back end, we have enjoyed the increased understanding because of the reporting it allows us to have. As our teams grow we know we have the bandwidth to support them since CIQ is very scalable.

Great way to track Commissions! Love seeing where I'm pacing with my OTE on the year.

Easy to use for payouts, not complicated