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Milat Sayra

2 years ago

Verified

Stripe Support Nightmare

It is literally the worst experience that I have ever encountered how can a company of this size can get away with no technical or general support is beyond me. My suggestion to anyone, avoid this entity with a passion but if you are ok with no tangible support then by all means utilize their services.

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Laura F.

2 years ago

Verified

Good rates for credit card processing

Great rates for processing payments - very fair and transparent and user friendly.

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Amy S.

2 years ago

Verified

Stripe is easy to use with several software platforms.

I am able to link up Stripe to several different software platforms such as Simplybook.me and Mariana Tek. I also used Wix with Stripe.

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Jessica Z.

2 years ago

Verified

For the love of god avoid Stripe

I have had enough. DO NOT USE. It has taken me 2 months to refund my customers after we had an event cancellation. And even then they didn't help. It was so painful. This is the worst customer experience I have ever had. This is the third time contacting Stripe about this issue and every time they go off on some tangent about something that isn't even the problem. I was not able to refund my customers with my account as it capped me at withdrawing 1.5k. I tried to transfer money to my Stripe account so I could complete the refunds. The money I sent automatically got sent back to my bank. I just want to add to my balance so I can refund my customers!!! I contacted customer support, as usual they go off on some weird tangent talking about something irrelevant but in a polite voice so it kind of looks like they are trying to help? Infuriating. I will take every single effort possible in my power to change my business away from Stripe because they have the WORST customer support and the worst experience. Do you know what would be better than the support that I am getting? None. Because at least it wouldn't waste my time talking to a brick wall. The support agents are either stupid, can't understand English or have been told to play dumb on these issues.

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Sophie P.

2 years ago

Verified

Great client feedback when using Stripe

Generally very positive. I like the speed at which the payouts reach my account and my clients report easy use when using stripe to pay the deposit for their appointments. Fees could be a little lower but generally no complaints!