The experience was frustrating, the setup occurred pre-covid and I practically begged for someone from this company to come visit us on site so they could fully understand what I was trying to accomplish. Requests were rejected, I found ways to use the scanners, sort of, but everything seemed to require someone remoting into my computer in order to manipulate the fields. When told that all of this would have been covered had I paid for more training, I was very turned off since the training was basically useless due to the fact they didn't understand the application and had no interest in finding out, again, by way of a site visit.

I am the administrator and I find that this product is extremely easy to maintain and the users like the product because of its features. Barscan makes their updates very easy to implement which is unlike most products that I support. Never have I had to reinstall for users after an update.