Abdulaziz A.
5 months ago
Verified
A Web App that delivers the needed functionality from a support system.
running the support desk, with minimum effort.
Jeff S.
5 months ago
Verified
Service Management System that just works!
Truly enables our team to work effectively and manage the work items from start to end no matter what is involved or how complicated the work items can sometimes be. We are able to reduce our metrics across the board due to the options available and the way the system works.
Brant S.
5 months ago
Verified
Excellent Service Desk
Great service desk with all the features you could possibly want and they continue to add more. I began using this when it first was released. Over the last 3-4 years they have added a number of excellent features and they always seem to be releasing more. It integrates will lots of other applications from social media to CRM. Has SLA management, agent collision, service catalog, asset reporting, and can be used for incident, problem, change, release, etc management.
Darshan M.
6 months ago
Verified
Nice and Growing, needs to be matured
Nice and Growing, needs to be matured sooner than the competitors like ServiceNow.
Rob B.
6 months ago
Verified
Fresh Service Review
Being able to consolidate all of the forms, inventory, and software tracking that had become tedious in our old system.