Cloudberry Backup is one of the most robust cloud backup solutions I've used. It's got a really impressive interface that is designed to make using the software easy. I especially like how backups are handled. You can perform real-time backup or schedule when backup should take place. I also like that cloudberry backup can be used with several different cloud providers. The fact that it can be used to prevent ransomware attack is really priceless.

I use to like the ticket support of Cloudberry Labs. I have been a paid maintenance customer since 2013. In the maintenance plan they offer upgrades and support. Even though they enjoy my annual maintenance fees on 9 licenses they refuse to honor the upgrade clause in the agreement. I use to recommend the software and praise the support but in the past year it has went downhill fast. They don’t even read the issue in the support ticket and respond otherwise. I don’t not recommend them any more now based upon my real life experience now.

The implementation is really easy. Also, you can monitor and control everything through MSP Portal like licensing, backup plans, user accounts, the backup storage and much more

Amazing product, will gladly continue working with your company.

Overall it is a decent tool.