Lucas M.
1 year ago
Verified
Innovative functionality with social network format, totally intuitive.
We implemented Service Desk on 02/01/2019, after 6 months of definitions, and tests. We are currently managing with nominal and concurrent licenses. The process included the evaluation of 5 suppliers. The satisfaction survey of our users is very good.
Igor V.
1 year ago
Verified
I use the Service Desk as a smart bid control
The developers of the product support small companies and provide a tariff with a fixed amount of payment, amounting to 10 USD per month, and this is not very suitable for us, because we employ about two dozen people. But for small companies this is undoubtedly a plus. In my work, I mostly use reports and analytics, which are very well designed visually and practical - they are simple, functional and easy to use.
Javier S.
1 year ago
Verified
It's a Functional software
It's easy to use and practical software to managment IT support.
Fernando M.
1 year ago
Verified
Organize the work and give us greater control of the solutions.
It allows us to keep our customers' claims more organized, and classify them for claims that are often repeated. Optimize our working time.
Lucas C.
1 year ago
Verified
Usability at its best
We reduce telephone calls, improving the speed of response, through the use of the knowledge base.