Overall it was okay, it has a few bugs that need figured out before it can be 5 stars

- ticket management - SLAs and routing support is great - hierarchical and granular access controls

Working in Support Customer Service zendesk tickets makes life so much easier in tracking and recording the solution to the problems.

Zendesk Suite provides an user-friendly interface, you can easily get in contact with the customers/users through support tickets, the system organization is pretty neat as you can establish which member of the support team gets assigned the tickets.

Zendesk Suite is an exceptional solution that offers a unified workspace with a contextual interface. This means you can manage and access all your customer interactions across multiple channels like email, chat, phone, social media, and more, from one place. You can view the complete history and profile of each customer, as well as relevant information from other sources such as CRM, e-commerce, or billing systems. With Zendesk Suite, providing personalized and consistent service to your customers has never been easier, irrespective of how they get in touch with you.