Zendesk Suite 2025 Pricing, Features, Reviews & Alternatives

Zendesk offers a cloud-based customer support solution. All the customer interactions live in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and a full customer history. The customer service and engagement products are powerful and flexible, and scale to meet the needs of any business. Zendesk also serves various businesses across several of industries and all company sizes, offering service and support in multiple languages. Zendesk enables support agents to manage conversations with customers across all channels, in one consolidated Agent Workspace. Using automated triggers, customers can be engaged at the moment support is needed, before they've asked their question. Live chat analytics also provide measurable insight on customer satisfaction and agent performance, to help businesses ensure that their support services continuously improve. Zendesk Suite includes the following products: Ticketing System, Help Center, Community Forum, Messaging, Zendesk Talk, Zendesk Explore and Zendesk Sunshine Conversations.