Overall, Zendesk is an easy-to-use, reliable CRM platform that integrates well with most popular order processing platforms, webstores, shipping logistics services, and can handle intricate operations such as Subscription administration, phone calls, live chat support, and more. Also, the reporting features available offer alot of flexibility to create reports that are helpful for your business and goals in Customer Support. I chatted on Zendesk daily and love the way it handles live chat support for Agents.

It is helping us to do the customer support role and creating deals within the Zendesk Suite

We have increased production on the helpdesk and have been able to provide better customer service with Zendesk. It allows for more detail to be placed in the tickets as it is worked on and keeps all of the users involved up to date on the status.

- Easy to setup and super personalized tool (Create chatflows to help your customers)- The AI keeps getting better. - Track tickets and assign them into multiple owners inside hubspot- Integration with a lot of tools and Apps marketplace

Easiness to implement and use, onboarding teams with it it's very simple and it saves a lot of cost by not spending so much time in this point of any customer service training.