Document360 2025 Pricing, Features, Reviews & Alternatives

Document360 is an AI-powered Knowledge base platform that enables users to create and publish self-service knowledge bases or help centers using documentation, categorization, editing, and branding tools like markdown support, version management and rollback, preview functionality, AI-powered search, custom domain mapping, internal commenting, and more. Users can create and manage their help center articles with version management, advanced search, article settings (page titles, article tags), and preview tools. Document360 saves multiple versions of articles, helping to protect users against accidental content changes. The preview mode lets users check how the article looks before publishing. Document360 supports team collaboration, allowing authors to discuss and review their articles with each other online from a central location. Document360 supports categorization with tools enabling users to create categories/sub-categories, reorder articles within categories, as well as hide categories. The platform also offers a range of editing tools, such as image/video embedding, code blocking, callouts, tables, hyperlinks, file attachments, and more. Customization tools allow users to create a knowledge base that matches their brand. Document360 offers integration with third-party apps like Google Analytics, Segment, and Olark. To support developers documentation, Document360 allows users to create API documentation easily and effectively. For Large enterprise Customers looking more control and security Document360 also offers Private Hosting option.