Docusign 2025 Pricing, Features, Reviews & Alternatives
- Score 3.44
- 54 reviews
Docusign is a cloud-based digital signature platform that allows businesses to create, commit to, and manage their agreements on a centralized dashboard. The IAM for Sales application streamlines the sales contracting process, enabling sellers to create optimal deals more independently, close them faster, and extract more value. Its IAM for Customer Experience application transforms time-consuming processes into engaging experiences that build long-lasting customer relationships and drive scale. One of its key features is eSignature, which allows users to easily send, sign, and track documents online. The suite also includes Payments functionality, enabling users to collect payments seamlessly during the signing process. For added security, Identify provides stronger authentication methods. Additionally, Document Generation automates the preparation of documents, saving time and effort. Web Forms facilitate the collection of data and expedite the signing process.
Amazing and haven’t looked back
Have used for 5 years now and don’t want to use anything else.
4 months ago
DocuSign is the standard for eSign technology
Easy to use and customizable, nothing else compares.
4 months ago
Good way to sign digitally your agreement
Very manageable and user friendly. Allows to do everything that is needed.
4 months ago
Excellent contract signing software
It's great software that speeds up the process of signing important documents in a way that's secure, safe and convenient.
5 months ago
Docusign is intuitive and consistent across multiple devices
I use it regularly for both personal and professional documents and it is far better than Adobe Acrobat. Sometimes you don't have a choice but whenever I do, Docusign is the choice I make.
5 months ago
DocuSign is easy and convenient for both personal and professional use
I've used it both professionally and for my own personal documents. I think it is a reliable method for doing document control.
6 months ago
A solid option!
Easy to manage after you get acquainted with the suite of features. Not for everybody, but a GREAT choice for many.
7 months ago
Easy to sign documents.
I really like it and think is helpful that you can go back a review previous documents.
8 months ago
The premium e-signature solution
Docusign is incredibly easy to use and possibly the most widely used and trusted e-signature solution
8 months ago
DocuSign Review
I used Docusign with college students. When we had contracts or things they needed to approve or sign, this was very easy to use with them. It is self explanatory.
8 months ago
ChangeGear 2025 Pricing, Features, Reviews & Alternatives
- Score 3.44
- 27 reviews
ChangeGear Service Desk is an ITSM solution. Customers can opt for either SaaS or on-premises deployment, as well as user licenses that best fit their requirements: concurrent user licenses, named user licenses and unlimited requestor licenses. ChangeGear Service Desk is designed for managers, team leaders, staff members, and other end users to streamline incident management, request management or problem management workflows. Managers can get better insights about team activities and staff members by using configurable workflows. The solution offers configurable reporting and dashboard features that provide complete visibility of processes within an organization. ChangeGear Service Desk offers a service catalog and modules for problem management, change management, and incident management. These modules help IT organizations to manage essential processes based on ITIL best practices. Large organizations can also create their own customized modules for complex processes. In-built process module templates are also available for HR, procurement and project management that allow teams to quickly customize modules and implement processes in minimal time. ChangeGear Service Desk’s other features include dynamic form creation, standard reporting, announcement calendar, daily activities prioritization and personalized workspaces. The solution also provides REST APIs that enable users to integrate the application with other directory services, systems monitoring tools, email system, and third party tools. ChangeGear Service Desk leverages various security features including AES encryption, single sign-on, and user authentication to offer a secure environment.
Good for using internally
We can easily raise tickets and keep a track on the status
3 months ago
Our go to ITSM tool
We have been using it as our main ticketing system for Incidents and Service Requests and also using it for our Change Management tool.
4 months ago
Change Gear - SunView Review
We are currently implementing this product. So far, as seen by various demonstrations and test drives of this product, it appears to be fully functional, scalable and user friendly. Changing workflows, form layout or what you are seeing on the screen is very easy. Customizing the workflows is not difficult, which, in conjunction with form modifications allows the users to make customizations specific to their needs.
4 months ago
ChangeGear is Customizable
SunView's Professional Services team helped us configure ChangeGear Service Desk to meet our needs. We have implemented several modules including Incident, Knowledge Base, Service Request, and Self-Service Portal. ChangeGear has been well received by our end users and IT Techs.
5 months ago
does the job
I like the functionality. We used it for helpdesk and change management, worked great in both scenarios.
5 months ago
Change Gear DCCCD
The software offers a lot of features.The CMDB is a nice feature. Asset tracking is also great along with Problem and incident ticketing.
6 months ago
Mostly a positive experience
The product allows a lot of flexibility to be adapted to the needs of our company. Able to automate a lot of functions and services that were manual to us before.
7 months ago
Very good
Change Management System works very well and complies with all our needs. Reporting and filtering design is unique and very customizable.
7 months ago
We have just gone live with the product and things are going well. Report functionality is great.
All of IT work is in the same area from Project Management to daily incidents and service requests.
8 months ago
The account mgr, tech lead, and general support have all been good to work with and very responive
Stream lined access to various features. Good metrics that are easily obtained.
8 months ago
TYASuite 2025 Pricing, Features, Reviews & Alternatives
- Score 3.44
- 52 reviews
TYASuite is a Cloud Enterprise Resource Planning (ERP) software designed to help businesses manage procurement, supply chains, sales orders, vendors, projects, compliance, invoicing, and inventories on a centralized platform. It enables stakeholders to streamline the entire procurement lifecycle, from optimizing purchase requisitions (PRs) based on available stock, safety stocks, or lead time to processing invoices and payments. With an integrated vendor management system (VMS), proprietors can map vendors to corresponding products or services, review agreements, upload vendor onboarding documents, and track their performance based on delivery timelines, rejections, or quantity shortages. The project management module enables managers to create tasks using built-in templates, assign them to team members, set up due dates, and track project progress in real-time. TYASuite also allows administrators to develop inventory plans based on the production cycle, sales forecasts, lead time, and other factors. The asset management solution lets employees track assets across multiple locations using barcodes or QR codes, capture images for recordkeeping, and receive alerts for warranty or insurance renewals. Other features include compliance management, barcoding, document archiving, gantt charts, catalog management, reporting, and more.
Cloud ERP solution
Overall it removes the need for manual processing with automating it in one platform.
4 months ago
Good software
Easy to use, and amazing customer care response
4 months ago
TYA Review
There's no option to add credit notes or NIL invoices in the tool. It hampers with the payments to the vendor.
5 months ago
Worth a Demo to See This Upstart Can For Fulfill Your Needs
I like how easy and fast it was to implement this software so it's one of the tools I recommended to others including our clients.
6 months ago
Business Growth & management Planner
It is very useful and helpful to manage the business
6 months ago
Useful Software
I like the ease of approving invoices from the phone.
7 months ago
TyaSuite- Simple and hassle free software
It's good software for vendor onboarding, compliance and procurement purposes Self explanatory and easy to use
7 months ago
Good speed, amazing customer support
It's really good to use .
7 months ago
Best tool to start finance automation
Very easy and fast to implement is the best thing which I like , further you can customise the entire ERP based on your usage which is very unique and helpful Overall it's a great tool been built and implemet d by industry veterans- we have seen our vendor communication getting streamlined with this
8 months ago
Very Good Procurement Software
Very Good Software. Value for Money. For Mid Sized organization like ours, we were not able to affors Netsuite or SAP B1 and this software has given real value for money. Streamlined our complete procurement function
8 months ago
Dotcom-Monitor 2025 Pricing, Features, Reviews & Alternatives
- Score 3.43
- 23 reviews
Companies use Dotcom-Monitor web monitoring services to constantly improve their server uptime, page speed, and web application functionality. Since 1998, over 25,000 companies have optimized their online ROI by using website monitoring to precisely monitor, alert, and report on website speed, web application performance, and server issues. <b>Site Uptime | ServerView Monitoring</b> <i>Downtime equals lost customers.</i> The most basic element of web performance is availability. Even a few minutes of downtime can translate into thousands of dollars of missed opportunity. <i>ServerVeiw Monitoring</i> continually checks server uptime - providing you with the peace of mind to know that your site is always online and accessible to your customers. <b>Page Speed | BrowserView Monitoring</b> <i>Slow web pages frustrate customers.</i> Web users are impatient. Consistent delivery of your pages at peak speed is critical to customer satisfaction and repeat visits. <i>BrowserView Monitoring</i> ensures that your web pages perform with the speed and reliability your customers expect. <b>App Functionality | UserView Monitoring</b> <i>Broken apps lose opportunities.</i> When interactive elements - menus, configurators, shopping carts, widgets and portals fail, your users leave. Some will never return while others will post negative comments in every nook and cranny of the web. Take back control with early detection of customer-bleeding web app failures. <b>UserView Video Capture</b> takes error diagnostics to an entirely new level by attaching a synchronized video to the waterfall chart whenever a problem is detected.
Ok but could be better
Recording the script could've been a good feature
3 months ago
Irshad -Chase
i used the trial and my experience was good, i was able to see value and get use, but that could not be translated to the management due to fact that it wasnt simple to read or understand to them.
4 months ago
Saved my bacon
Keeping maximum uptime
5 months ago
The top solution for monitoring
It's our one-stop shop for all our monitoring needs.
6 months ago
Proactive approach to quality and monitoring the application
Very satisfied and impressed with the tutorials pop-ups on every step.
7 months ago
Easy setup, great features
Satisfied.
8 months ago
Review for dotcom-monitor
Recently, upon joining the company, I initiated the use of Dotcom-Monitor for load testing our web-based software. I have been thoroughly impressed with the level of detail and comprehensiveness of the reports generated by the software. Moreover, the support team at Dotcom-Monitor has exceeded my expectations, particularly an engineer named Egor, who has been an incredible help to me. On almost a daily basis, I reach out to him with various questions and he has consistently demonstrated unwavering patience in addressing all of my inquiries, providing detailed and insightful answers. His level of expertise and professionalism has been invaluable in ensuring that our load testing process runs smoothly and effectively.
9 months ago
DotCom Insights
We have had a great experience using Dotcom-Monitor, especially with our HLS steams.
10 months ago
once you learn - you can master it
once you learn the abilities and capabilities- your life with your site will be much easier
1 year ago
Good, but missing 1 important option
Mostly positive experiences, just need to eliminate false positives.
1 year ago
impact.com 2025 Pricing, Features, Reviews & Alternatives
- Score 3.43
- 21 reviews
Impact Partnership Cloud is a cloud-based suite designed to help businesses manage the entire partnership lifecycle, from recruitment to incentivization. The platform can be used to manage relationships with business partners, affiliates, charities, ambassadors, sponsors, and more. It uses machine learning algorithms to identify malicious actors that manipulate attribution processes, fake app installations, false earning of conversion credit, and more. Key features of the Impact Partnership Cloud include affiliate tracking, commission management, fraud detection, social media promotion, and customizable branding. Teams can view performance metrics and analyze interactions across multiple devices in order to gain detailed insight into each partner’s contribution to conversions, and reward commission for installs, conversions, and in-app events accordingly. The solution comes with a branded interface, which allows enterprises to onboard partners that are not listed in the marketplace and establish brand visibility. Impact Partnership Cloud utilizes both cookie and non-cookie based methodologies to reward partners with proper credits for every conversion. The platform utilizes a digital footprint based on non-personally identifiable information (non-PII) data on the occasion of blocked or deleted cookies to associate customers with the appropriate partner and conversion.
Moderately okay software for affiliation
It has helped us to save time in the long run.
3 months ago
Impact Powerful tool
I have been very pleased with every brand I have worked and partnered with on this website.
4 months ago
Wide selection of retailers
So far I've had a good experience being a user/affilate of various Impact partners. The retailers have been transparent about sales earnings and update users when percentages change.
5 months ago
Awesome
Awesome product, you just pay the cost of it.
7 months ago
Radius has been a great new tool to manage my clients affiliate programs.
I like the reporting capabilities. The technology is way more advanced than other affiliate networks available.
8 months ago
affiliate software
i needed a software to keep track of my customers
9 months ago
Wonderful dashboard for affiliates
Have a great experience as of now with timely support and payments.
10 months ago
Good for finding people to work with.
My overall experience with Radius is great! I like how now after set up everything is right there for me. I love being able to see how everyone is doing right when I log into the software. This software has made my life easier and has made us work with people we may have never worked with without this software.
1 year ago
Impact Radius for Bloggers!
My experience has been great. Customer service is exceptional and quick responders. Over the years, I have taught myself how to blog, Impact Radius makes it easy to integrate ads into my blog and websites without being spammy and intrusive.
1 year ago
Impact Partnership Cloud has more shortcomings but it is ideal for local business
fast and easy, no errors! i have doesen't to uploads - errors or must again.
1 year ago
Freshcaller 2025 Pricing, Features, Reviews & Alternatives
- Score 3.43
- 35 reviews
Freshdesk Contact Center(formerly Freshcaller) is a cloud-based solution to help businesses elevate their customer experience in an effortless and affordable manner. Deploy a flexible and smart contact center in a few intuitive steps, with zero phone hardware. No matter where your agents connect from they have the right context for personalized customer conversations. Powerful features such as multi-level IVRs, business hours, and holiday settings help your agents manage call volumes without compromising your customer experience. You can reduce your resolution times with advanced and automated routing capabilities and swiftly direct your customers to the right experts. With Freshdesk Contact Center you have a future-ready system with advanced voice bots, speech-enabled IVR, and native voice intelligence features such as post-call transcription. Whether you want to look into your day-to-day operations or need insights to make scaling-up decisions, we have extensive reporting and analytics to ensure you are always in the know. Freshdesk Contact Center integrates with leading CRM and Helpdesk tools, to enable your sales and support teams to work productively.
used for conference calls
we have used this system for conference calls of agents that are all over the country. very easy to download and join calls
3 months ago
Speak - easy
Basically, I am working as a customer support for calling center, and I found that this app is useful and convenient for me to use and have the inbound and outbound calls with customers.
4 months ago
Very bad support!
nothing. first time i tried to use the system was out of service, second time the usability and support was terrible
5 months ago
Best PBX software for affordable price
- best software to handle all you call support. - Easy to use and the dashboard gives overall status of all the calls and queries - Using local phone numbers for the calling is one of the superb features
6 months ago
new ideas
I am very undecided whether to buy it also because I would need many licenses and the costs go up. It also seems that it is not possible to have Italian numbers, this aspect would block the whole project
6 months ago
Easy to use business phone line
It's great to have Freshcaller so integrated with the rest of Freshworks, particularly Freshdesk. Using the whole suite is a cohesive experience.
7 months ago
Not for a smaller business like us, but great for larger call centers, etc!
Not terrible. While it wasn't a good fit for us, I do think it's a very helpful solution for a business with different needs than ours.
8 months ago
Mid tier call solution
Simple user interface Dashboard is very helpful and pretty straightforward.
8 months ago
It takes about 5 minutes to setup
I am a HUGE fan of the Freshworks suite including this little nugget, Freshcaller. I needed a solution quickly for my virtual assistant and sales coordinator to be able to make calls from a single phone number. Although we are all in the same state, we live in different cities, so this was a gem to find. Now they can make calls under my business phone number, local to the city I am in to maintain consistency. The icing on top is that integration with Freshsales, which I use daily. I can make call directly from my Freshsales dashboard in just a couple of clicks. Truly a game-changer.
9 months ago
We use it as online calling solution.
Easy to set up online phone that works greatly with Freshsales.
10 months ago
Haptik 2025 Pricing, Features, Reviews & Alternatives
- Score 3.43
- 41 reviews
Haptik is a conversational AI software that helps businesses in retail, finance, travel, hospitality, and telecommunication streamline operations related to contactless shopping, FAQ automation, request routing, and more on a centralized platform. The dialog builder offers predefined templates that allow administrators to build intelligent virtual assistants (IVAs) based on specific business requirements and use cases. Haptik's natural language understanding (NLU) engine enables organizations to automatically detect languages, handle sales and customer queries, and adapt tones based on interaction context. The lead generation module lets users generate prospects, provide data-driven recommendations, and send custom forms to capture lead details. The platform aims to enhance customer engagement by automating processes, such as activation and deactivation of services, bill payments, travel reservations, booking cancellations, order tracking, and registration queries. It also allows supervisors to automatically route complex queries to customer care agents based on relevant skills and monitor agent productivity and efficiency. Haptik offers an API, which enables businesses to integrate the system with several third-party solutions. The analytics dashboard lets managers select specific date ranges to gain insights into conversation funnels, conversion rate, drop-offs, and customer issue trends. Administrators can set up access controls, conduct penetration tests, and handle data encryption, whilst maintaining compliance with GDPR guidelines.
Good User Experience
For Developing Chatbots .
3 months ago
Good product and easy to integrate with various platforms
Architecture is flexible enough to accommodate all kind of campaigns
4 months ago
Unified Solution for Chatbot and Customer Support
Haptik provides chatbot on WhatsApp along with chat and Analytics tools. Whatsapp being the most effective communication tool right now brings the ease of use for customers.
4 months ago
Great interactive tool
Out of hours support improving customer accessibility & reduced advisor contact resulting in increased productivity.
5 months ago
End-User Friendly Experience
Haptik provides an intuitive interface for building conversational AI Bots. The learning curve is relatively smaller compared some of its competitors due to its extensive documentation and end-user friendly UX design. One of my favorite aspects though is its high level of customer support; their team is highly responsive and attentive to client's custom specifications.
5 months ago
HAPTIK REVIEW
Good
6 months ago
AI Is The Future of CS
Brilliant team of dedicated professionals worked seamlessly with our internal team and our CRM vendor, and in 6 months, under lockdown and WFH conditions, went live and began servicing thousands of customers daily. With Phase One implementation, our bots are able to close 50% of all customer queries without live agent intervention. Phase Two will increase this number to about 85%.
7 months ago
Very good
Very good
7 months ago
Haptik Review
Great features like notifications, buttons, feedback etc
8 months ago
Haptik
Overall is good user friendly
9 months ago
CaptivateIQ 2025 Pricing, Features, Reviews & Alternatives
- Score 3.42
- 165 reviews
CaptivateIQ offers the smartest, most flexible way to automate sales commissions. Our innovative platform helps companies automate the administration, calculation, reporting, analysis, and management of even the most complex, variable-based commission plans. It is the only sales commission platform that can centralize and enrich data from disparate data sources into one powerful platform while also providing unbeatable flexibility and scalability to meet the needs of your organization. Leading companies such as Carta, Gong, and Intercom rely on CaptivateIQ for their sales commissions process to drive faster close times, reduce costly payout errors, and maximize sales performance.
CaptivateIQ Review
The overall experience with CaptivateIQ has been fantastic. Very easy to use with minimal instruction needed.
4 months ago
Easy to see and use Commission Calc
Love that everything is in one place and I don't have to rely on using any type of excel doc to see my commissions and run scenarios. This allows them to get updated and I know, no one else can change values in those excel docs.
4 months ago
Visibility to compensation is amazing!
Very thankful to have! Easy to understand.
4 months ago
Sales commissions transparency at it's finest
I love how simple and easy it is to navigate the UI as you're looking to find answers about your payouts. I previously used Xactly at my former companies and CaptivateIQ is WAY better. I was always suspicious about my payouts in the past, but since we've started using CaptivateIQ, I'm able to clearly find what I'm looking for and feel confident that my commission is correct.
4 months ago
CapIQ is great for sales comp
It's easy to use, has a solid UX and most importantly integrates with Salesforce.
4 months ago
Easy for Sales Reps to Manage Comp & Quota
Been great and helps allign Sales and Finance on Comp Q's
4 months ago
Broker Sales Representative
Love this platform!
5 months ago
Easy to use and customize
Painless and useful.
5 months ago
Review of CaptivateIQ
Very happy with the tool, and the team is super responsive and helpful.
5 months ago
Captivate IQ
What I liked most is that it allows me to consistently monitor how my profit sharing amounts are. It also, allows me to set more goals and come with up creative ideas to improve performance for our organization.
6 months ago
Procurify 2025 Pricing, Features, Reviews & Alternatives
- Score 3.42
- 135 reviews
Procurify is the leading AI-powered procurement, accounts payable (AP), expense, and payment platform designed for mid-market organizations. We empower businesses to gain full control of their spending, driving cost savings, operational efficiency, and smarter decision-making. Our comprehensive procure-to-pay solution streamlines every aspect of procurement, including purchase requests, approvals, vendor management, budgeting, bill payments, and expense management. Ranked the #1 Mid-Market Purchasing Software by G2, Procurify integrates seamlessly with leading ERP systems like NetSuite, Sage Intacct, Microsoft Dynamics 365, and QuickBooks Online, providing real-time, actionable spend data for hundreds of organizations managing over $30 billion USD in spend.
Easy to manage expense process and approval process
software is easy to use and the vendor is quite customer oriented
4 months ago
Struggle with it
Training manual might help
4 months ago
Loving this System!
No complaints, easy to navigate once properly trained. I love this product and have no actual complaints.
5 months ago
Great service Overall!!
Multiple orders at once.
5 months ago
Excellent experience really recommend it
What I like most is that if I have any questions I can write to them in the chat box and they answer immediately.
5 months ago
Top Notch Product and Company
Very easy to use. Clean and simple. A cinch to add items to the product catalog, maintain budgeted spending by user or department and a user-friendly GUI for the typical requester too.
5 months ago
Excitement!
Great application, save time, easy to learn and helped managed our customers expense and off-net charges. Also billing on spot/without missing due dates. Customers enjoys how you can compare charges that somehow comes up short.
5 months ago
Procurify does best in purchasing and controlling items in and out of the system.
It is user-friendly, meaning users can adapt easily with the tools and functions used in the software.
5 months ago
Lucky Glass Enterprises Corporation
Our company is involved with the wholesale, distribution and manufacturing of glassware. We typically don't rely on technology but Procurify has helped to manage company spending. We moved from having to write out all our orders in books to being able to move everything over to procurify. We can now rely on a computer to do the heavy lifting.
6 months ago
Simplified our purchasing process / Great support
Our purchasing process was extremely long winded, but thanks to Procurify, things are so much easier and faster now. The interface is clean and fast, and whenever we have had any questions, their top-notch support team has been extremely quick to respond. I would recommend Procurify to anyone looking to simplify and streamline their purchasing process.
6 months ago
TOPdesk 2025 Pricing, Features, Reviews & Alternatives
- Score 3.42
- 66 reviews
TOPdesk is a service management platform for busy IT service teams that want to get things done. With out-of-the-box software that's packed with templates, endless integration options, and our people here to guide you, you can start exceeding customer expectations – the stress-free way. We'll help your service team, step by step, do three things differently. 1. Tame service desk chaos Get started quickly and code-free with an ITSM solution that's easy to personalize around your needs. No need to reinvent the wheel – our experts use best practices to help you standardize processes like incident management and asset management. Whatever your plans are, you can start small and scale TOPdesk as your needs change. 2. Be better together Easily collaborate in the tool – both within and outside of your own service department. With one shared portal with departments like HR or Facilities, you can give end users a smoother experience company-wide. 3. Deliver new value continuously TOPdesk is easy to maintain, so you can make valuable improvements without having to rely on consultants. But don't worry – we're here to offer any tips and tricks if you need us. TOPdesk's features TOPdesk offers many ITIL-based features to help you make service happen: Incident Management – Categorize and prioritize incoming requests and assign tasks to the right agent automatically. Ticket solved? Your end users are notified right away. Asset Management – Track your organization's assets, see who's using them, and see how they're connected. The software comes with asset templates that you can adapt to your needs. Knowledge Management – Use the Knowledge Base to capture critical knowledge from your agents – and make it accessible for everyone in the organization. Reporting – Create a Dashboard for all your key metrics, so you can easily spot bottlenecks and keep your department's performance on track. Self-Service Portal – Give end users a one-stop-shop to log tickets, read FAQs and knowledge articles, and check the status of their request. Increased transparency equals happy customers. Our solution always comes with: - A service management platform that's ready to use and easy to maintain – no coding needed. - 3 different plans to choose from with plenty of add-ons, all brought to you via SaaS or On-Premises. - An easy-to-use framework for all your processes, including standard features like a knowledge base, a link with Active Directory and single sign-on. - 24/5 personal support from our local experts, and 24/7 online support via MyTOPdesk. Integrate with all your favorite tools Connect TOPdesk with all the tools you need and use. You'll have access to our open API, out-of-the-box integrations and the TOPdesk Marketplace. What you'll achieve with TOPdesk · Stop firefighting and regain control of your service desk · Meet customer expectations every time · Increase transparency and excel in customer interactions · Be noticed for your consistently great services
Great Services, enjoyable meeting with Will
Makes our organisation more efficient and the wider business found it really easy to adapt to with relatively little training.
3 months ago
ITSM Evaluation of TopDesk
Very specific pointed towards the IT world, such as for a printer defect. But not the ideal solution for a more general type of ITSM application.
3 months ago
Good versatile product
TOPdesk was to consolidate several systems we used across the group into one single source for all our IT Support needs. It has done this very well. The ability to have a self service portal and knowledge bases are great features we are building on a lot. The imeplementation was very good, straightforward, simple and no post implementation issues.
4 months ago
Topdesk - Thinking Solutions for Education
The UI of Topdesk is one of the best & modern UIs that I have seen, the ability to have tabs within a single Topdesk page helps operators to have multiple calls open simultaneously. The API provides an easy way for bulk updates to items in TopDesk to be applied.
4 months ago
TopDesk Review
The ability to manage two separate departments under one helpdesk system. TopDesk has allowed us to easily create a two department structure for managing work load and has also helped in the developed of Trust wide projects.
4 months ago
Great package, helpful consultants and potential for you to develop into a joined up SM system
Flexibility to deliver virtually all we need by way of ITSM. Configurable, but stable SaaS. Fab self-service environment.
5 months ago
Maybe the best Ticket System
Excellent
5 months ago
Separation of different teams within TOPdesk works very well so that they can manage their own calls
TOPdesk works well for call/issue management and benefits from being based on the ITIL model. It can help if you have different teams/departments which need a service management tool but want to manage their calls separately.
6 months ago
Helped us to improve customer experience and team workload at the same time
Self service to help staff help themselves. Better visibility of change status and Service desk that now feels better equipped to deal with incoming tasks and still has headspace to turn those into good KB pages to share knowledge within the team and with the end users.
6 months ago
TOPdesk Change Management
Registration of a lot of company assets. Loan registration Automate processes for tasks for operators in TOPdesk
6 months ago