It's great collaborating with the team at Aikidio, who took all my suggestions on board and implemented any that made sense.

I liked how easy to setup it was and how quickly it gives useful results by integrating different security tools: SAST, dependencies monitoring, etc.

Simple, quick setup, for a (monthly) fixed fee. Contains a rich feature set, which is difficult to all find combined in one other tool.

Aikido's biggest benefit is their ease-of-use. You can literally get started in 2 minutes. Findings are actually useful and have a good resolve advise.

Excellent simple integration and a great dashboard. The superb mechanism that prevents false positives and ignores findings that are not valid vulnerabilities. Good SAST and SCA mechanisms. DAST is still upgrading, but it is helpful now.

Frustrating.

good

Horrible, completely a waste of time and ended up costing us much more in the long run.

The app is a godsend for any ecommerce store owner or operator. You still have control over all of your messaging and content and can trust the AI to launch and optimise the delivery of campaigns - its like magic. And the returns have spoken for themself.

SolarWinds Pingdom provides valuable monitoring capabilities for IT systems and applications. It presents an accessible, easily adaptable and customizable architecture to any user. It has an active user community and provides great customer support services. It helps organizations to ensure the availability and performance of their online assets and applications.

It make easy check the online status of any server, including, reading data from json endpoints. It's a must have.

1. We monitor many of their nodes not working for at least 5-10 mins/day which provides many false positives 2. The few time we needed tech support answers were slow and they did not provide proper answers/solutions to the issues we had (broken dashboards, missing checks etc)

I have been using multiple downtime monitoring systems together, pingdom has been reliable. Sometimes using JavaScript seems to be a better solution in monitoring than using DNS. Unfortunately, it no longer offers free version unless you have been with them for a while. I love the UI on their mobile app too, though downtime notification seems a little buggy sometimes.

Super easy to use and insightful read and make sense of what is going on - on your site

It has been great to have this alternative to Google PageSpeed, I'm always using it to improve our deliveries along with other tools.

It helps us to improve our service and performance accordingly to our customers which results in significant growth of happier customers.

Its relatively intuitive and easy to use.

Peace of mind in knowing that I'll be alerted to website downtime. Verification of restored uptime, and reports of downtime instances are also great features.

I have been using Pingdom for years now and it's been a savior for keeping track of my website traffic data. I have a lot of sites that I need to publish content for and writing them all down by hand is way too time-consuming. Pingdom makes it possible for me to easily monitor my site's traffic from my desktop, laptop, and mobile device without any hassle. The best part is that I can view my stats in real-time, which allows me to make changes on the fly when and if I need to. Pingdom is a lifesaver for any online marketer.

I used autotask for 2 years at an IT firm. We used it for ticketing and CRM. I found it to be a pretty steep learning curve but once you had it it was very easy to use.

I always have my files with me with Soonr and I love the iPhone and iPad apps. Soonr really makes my tablet a Post-PC device and I can do nearly everything I could on my laptop. A great service for any Team, of any size.

Autotask is a great tool for IT and support companies for managing contracts with clients. Contract setup and tracking are great. The initial setup and linking to QB can be a bit tricky, but once setup and talking correctly, it is a big time saver that offers communication between the operations and accounting.

Before using Autotask Pro our main issue were dropped client requests and communication problems. This has changed a lot with Autotask Pro. My employees especially like the ability to put tickets in, check the history of all tickets and the possibility to invoice clients in just a few clicks. My personal plus factor of this software is that it is web based and accessible from any web browser or mobile phone and, of course, I like that now I can see everything that's going on in my business in only one program.

After signing in you can use it out of the box the performance and availability are super ITRP is indeed listening to their customers Is also pretty quickly adopted by our teams in multiple servicelines reporting can be optimized but there are enough API's

Pros: user friendly, fast, ITIL processes very well integrated, capable to work in a multicountry, multi vendor environment, cloud solution no need for upgrade Cons: required very good quality masterdata, low flexibility in changing the process still the processes are very good.

We were early adopters of the product and were able to test the functionality very early in the companies lifecycle. The results were terrific. The team and the founders are experts in this field and they bring that experience to the software and the company. Truly it was a fantastic experience.

Fantastic tool for tracking incidents and service levels. Initial setup of SLA's is a bit cumbersome but the end result is a powerful and reliable product. Recommendations - ITRP has a lot of functionality, get it set up and build from there. Don't try to do too much too soon. Implement, train, then tweak.

Out of the box Performance is top Availability 100% Cloud solution On weekly basis new features / functionalites are made available ITRP is listening to their customers ITRP is not only being used by IT... but also Production Engineering, General Affairs... Out of the box reporting is rather limited Need of an external reporting tool is required

Pros: Easy to use, for IT and Customers Easy to configure the Self Service portal Implementation can be done very quickly Cons: No good connectors, configuring connection with SCCM was a struggle No possibility to email updates from incidents to customer No ability to search in the UI Extensions No Knowledgebase We had problems with setting up change workflows, this should be improved

Switching to ITRP was a very good choice we made 2 years ago. Coming from a different system, we thought we would need to tweak and change a lot but this did not happen. We are very happy to work with an always improving product and our customers love the way they can now interact with our specialists. As with every solution there is always room for improvement and this is where ITRP really shines. Their customer service is very dedicated and they always listen and try to incorporate requests and suggestions in their new releases if they fit their strategic plan for the product.

ITRP is easy and fast to implement as a result of its standardized setup. It's business-service-oriented and it's a true SaaS offering.

PRO Super performance Very nice interface, easy to understand without much training Great self service that is intuitive enough to be used without training or explanation Very easy to administrate, easy to add and modify (Change) workflows, add approvals, etc. I find it very impressive that in 3 years we have had no downtime, no need for consultants and only 2 (!) incidents in 3 years on the product! We have had many new releases so far but they never cost us any money or even any resources. During implementation we spent about 25 days on consultancy but since then we have managed to administrate everything ourselves. Support is an absolute delight. First of all they promise an actual resolution target, not just these silly response targets. But the best thing is that in general our requests are looked at within 10 to 15 minutes and questions are most of the times answered within an hour! CONS I am missing a full feature knowledge base but I just learned that one will be released later this year. We could use some additional reports in the list of standard available reports.

As a project manager and service management consultant , I was responsible for the implementation of ITRP as the service management tool for ICT shared services. ICT Shared Services provides ICT to nearly 25 of Belgium's federal government agencies and public services. ICT shared services has contracts with several service providers to deliver the services. For this project we had some major challenges * Complex customer service catalogues and SLA's : implementing and measuring SLA's for the 25 customer organisations * Multi tenancy : giving the possibility to the customer organisations to use ITRP for their local helpdesk function and support. With security barriers between the different customer tenants and easy integration with the ICT Shared Services support * Measuring service provider performance : implementing and measuring SLA's / underpinning contracts with the service providers * Implement this solution in 3 months time (transition period) * On-premise installation This mission was accomplished and all requirements are fullfilled. Thanks to excellent support and incredible agility of the ITRP institute

No problems

I like the customization ability to send either email, text or both at the same time. This ability to quickly deliver updates to my team during crisis communication scenarios saves time and efficiency for sure.

I love the option to text our students. It helps get information to staff and students quickly

So far so good; I have been shopping around for a while and decided to try it.

I post message to a large group of employees. I inherited using the program, past associations used it, seems to work well for what we need.

Customer service is always very friendly and almost always helpful.

Great timely notifications for our employees.

ease of use. convenient. notify everyone at once

in a school, we use them often for things like weather related closings and even for parking issues. it is a quick and easy way to get communication out to numerous people in one quick go.

Easy to use and eliminates call trees which saves time

The software is very friendly and let users to work without having to dodge a lot problems. They interface is nice and clean

It's for project management software and its easy to use it then other project and no code cloud.

Team Dynamix software company is very helpful on training your staff in everyday applications

The granularity of assigning resource to each task and tracking project process, and there are different templates of setting up a project plan

the tool's self-management and configuration capabilities. the way self-requests are handled by clients and the range of services made available through the client portal. The personnel and resources that offer service and support for the ITSM solution round out the top features.

I like how easy it is to use TeamDynamix.

So far I have had positive experiences and look forward to additional services that will soon be evaluated for future integration.

I don't have to use it at all i have other means of communication

I am not impressed with the application. I am not impressed with the setup that was done in preparing the application for deployment.

This software is so good for project management. I was able to create a project and various plans within it to keep myself and others on task.

The product is easy to use and the vendor is very supportive when assistance is needed.

The product is user-friendly and intuitive. The vendor has a wonderful company who gives back to the community and employs genius, energetic support staff.

The MC staff has far exceeded support that I have seen from similar software.

They are helpful and passionate about what they do. Maintenance Connection is customizable and would fit into any maintenance department, large or small.

The software is very user-friendly, and if you have problems, there are several ways to get the problem resolved through Maintenance Connection.

It's simple to use once you are set up. Customer support is always there!

It's very easy to use. The user interface looks user friendly for any type of user whether from IT or non IT.

The reporting capabilities are great, and the people are great. They're willing to assist with any question.

We have used maintenance connection for over 11 years. Their support department, bar none, are the best in the industry. They usually respond to our requests within 30 minutes. The software itself is extremely user friendly and easy to set up to met your specific needs. I would highly recommend them to anyone of my contacts.

The reporting is the best i have ever used. There are many different ways to work in the system. It is very user-friendly and requires very little training.

It's been a while I'm using this software and I'm pleased to say that without any trouble i get my business solutions.

Thanks this software I had no issue to plan the budget and manage all IT equipment in company.

This software is great to manage issues with customers, simple to use and versatil

I have used GLPI for asset management and case support management. Both modules were easy enough to use and did the job.

This tool has 2 main modules the inventory manager and the helpdesk. Both of them have a very user friendly frontend. Its allow you to optimize opertion costs and also administrate the support area.

In my opinion it is one of the most complete and simple tools to use to carry out the management of incidents and requested interventions since it allows to have a control of the tickets and to give solution for the priority of the same besides generating reports with all the data available (incidents per month, time of resolution of incidents, delay of the service, etc)

I can take the control of my requirements and incidents

É um sistema que permite várias configurações e no tocante sua utilização torna-se de fácil manuseio.

La facilidad de implementación y utilización.

My experience with GLPI has been excellent. Initially I only used it to manage incidents and requests, however now I can use the problem management and change management module which has allowed me to solve many associated cases that were previously handled in isolation. In addition to the mentioned functionalities, we carry out the traceability of projects with their respective activities, where it is possible to notify each person involved of the status of the project. Another advantage of this tool is that it allows you to take inventory control of your organization and this adds value to the other features that I mentioned. In the free version you have extensive functionalities and in the paid version the support is very efficient when it comes to configuring your IT infrastructure based on the best ITIL practices. In particular I recommend 100% to all users.